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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,230 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Aug 29, 2017

      Genuine care, lots of beans to juggle

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Nespresso is what you make of it. If you are looking to slack, you can probably do that, but don't think it won't go unnoticed. If you put in the time and hard work, it will be rewarded. Nespresso has a decent compensation package including club credit, time off, benefits, PAID LUNCHES(!), travel compensation, and training opportunities. I can't speak to life in the boutiques, but the corporate office is busy and constantly changing. Work-life balance is fair, though some departments are probably putting in more hours than needed. I don't know if this is the corporate atmosphere so much as their own work ethic.

      Cons

      Misguided or uncommunicated strategies can be difficult to act on. Reliance on HQ is awkward, and often causes unnecessary delays.

      avatar
      Nespresso Response
      8y
      Hello, Thank you for your review. I totally agree with your analysis of our workplace culture. At Nespresso, we strive to empower our employees to take initiatives and also be responsible for their own development. At times, the workload is hectic however it provides a rich, diverse and rewarding experience. Our employee package covers a wide spectrum of benefits, such as our coffee perks, learning opportunities and parental leave &support to list a few During the employee information sessions, the monthly Let’s Connect and bi-annual Town Halls, with the management team members we share the latest business updates and also encourage questions. I am all about transparent communication, so please feel free to ask me or your manager. Thank you, Guillaume Le Cunff President @ Nespresso USA
      3.0
      Aug 18, 2017

      Avoid working there unless you think your sanity is not important

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great salaries if you were hired a while ago and are a Nespresso employee (vs. Adecco) - Nestlé's pension plan is great - 10% bonus (if you are a full time Nespresso employee)

      Cons

      - No one cares about your well being - Ridiculous customer care salary (bonus paid every 3 months if performance goals are achieved but most people don't achieve them) - No organization whatsoever in the marketing campaigns resulting in frustrated customers and stressed, exhausted front end employees - High turnover rate in the management team so its always like starting over with new procedures and ways of working

      5.0
      Aug 17, 2017

      Excellent People, Benefits, Growth, Purpose, and Challenge

      Supply chain
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nespresso is the first company (out of 5) I can stand behind the brand because I love this company. It's an amazing feeling to work for a brand that you truly love, as it brings another level of passion for your work. I am a personal promoter of Nespresso because I truly love the brand and the product, as I happily consume our coffee daily. Our commitment to sustainability and our company purpose makes it easy to love the company, as we contribute the most to coffee sustainability in all of our supplier farms globally (industry-wide). Nespresso is an excellent team overall. I love working with my peers, and we promote a lot of cross-functional work, allowing you to immerse yourself in multiple facets of the business. The company is growing rapidly, which is exciting and challenging everyday. I love staying busy, and improving our business, while watching us grow week by week. In parallel, our leadership team fosters growth of all of us, and if you show commitment and positive results then you will be presented many opportunities to continue your personal and departmental growth. Benefits are excellent too.

      Cons

      No cons to report to leadership

      avatar
      Nespresso Response
      8y
      Hi - Thank you for your post and your extensive years of service at Nespresso. We are happy to read that you are a proud Brand Ambassador and we commend you for such dedication. Our commitment to sustainable practices started in 2003 with the launch of our AAA program. Throughout the years, we have been working closely with our farmers, our agronomists and other partners on the ground to better our standards and provide customers with the best coffee. We are constantly striving to satisfy our customers with innovation and also by expanding our network of Boutiques across the U.S. Our growth provides opportunities to all in all areas of the business, to develop and take initiatives. Thank you for your enthusiasm. Guillaume Le Cunff President @ Nespresso USA
      Viewing 1051 - 1053 of 1,230 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.