Nespresso reviews

4.2

91% would recommend to a friend

(1,231 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,231 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Feb 27, 2019

A company that cares

Recommend
CEO approval
Business Outlook

Pros

I've been a team lead manager at a boutique in a mall for about a year and a half now. It's challenging to learn all of the policies and procedures and technology but I always feel supported, encouraged and recognized by management (all the way up to corporate) whenever I have questions or need help. Sometimes there is a delay or no current answer but I always feel validated in asking for help. Someone is always willing to help when needed. I would describe the culture as "We're all in this together, so let's help each other." Nespresso boutiques feel like a still very new branch in America and as such there is a lot of opportunity to be a part of creating new and improving existing policies and procedures. I definitely feel heard here and have already seen many improvements. It's clear they have good intentions and care about each employee's experience. Advancement opportuniy is encouraged through self-driven personal development planning with your direct manager and is a priority. However, the exact advancement process is currently unclear and confusing. This year, I see that they are working on developing a clearer path. Succession planning is definitely a priority here. The bonus structure and raises are generous, timely and consistent. No complaints there. The benefits are many and as such can be overwhelming to navigate through and take advantage of but once you understand them all, it's more benefits in more areas of life than I've ever experienced or even heard of! I feel like every time I turn around, they're giving us something! Here are a few of my favorites: Free machines & coffee 401K matching HSA contribution and investment opportunities FSA account Inexpensive and really good family medical/vision/dental 14 weeks paid maternity leave Tuition reimbursement I fully intend to stay with this company as long as possible, hopefully to retirement!

Cons

Still figuring some things out but with good intentions.

avatar
Nespresso Response
7y
Hello Team Lead Manager, "We're all in this together, so let's help each other” is a great way to describe our culture at Nespresso USA. You are right, there is a lot of opportunity here to make an impact when it comes to creating new, and improving existing, policies and procedures. We’re proud to offer a competitive benefits program and excellent perks, and we are constantly promoting talent from within. I hope you have shared your desire to accelerate as your feedback is a key part of the process. The internal transfer and promotion rate for salaried employees last year was 70%, which is a big success, and our hourly employee promotion rate scored high as well. Thank you for your recognition, we are listening and we’re here to help. I hope to hear to from you to discuss improvements together. Thanks a lot, Guillaume Le Cunff President & CEO, Nespresso USA
5.0
Feb 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Great products, good opportunities for advancement, great benefits.

Cons

Processes are sometimes too complicated.

avatar
Nespresso Response
7y
Dear Former Retail Sales Associate, Thank you for your complimentary review, it’s great to hear that you were able to enjoy our benefits, coffee and career opportunities at Nespresso USA. We’re proud to offer competitive benefit programs and great perks, and we strive to develop and promote our talent from within. I’d like to point out that we do offer our coffee specialists a great training program which covers all facets of the business, such as our products, sales opportunities, and processes. Please reach out directly to me, if you’d like to discuss further, happy to listen. Best regards, Guillaume Le Cunff President & CEO, Nespresso USA
Viewing 964 - 966 of 1,231 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.