Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,219 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 198 reviews)); "discounts and free coffee" ((in 120 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews)); "Good salaries and bonuses." ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 163 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "Work work work No work life balance!" ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Bordeaux , Lyon , Nice , Issy-les-Moulineaux , Lille , Paris

Nespresso reviews

4.2

91% would recommend to a friend

(1,229 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.3

Compensation and benefits

4.0

Senior management

3.5

Career opportunities

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,229 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jul 27, 2018

Manager in Customer Facing Environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working at Nespresso, USA you have the ability to really change processes and ways of working to best service the Customer. Senior Management is always open to listening and activing ideas that add value and make for a better customer experience. Work life balance is great and benefits are outstanding!

Cons

Sometimes outdated technology in the company can slow down execution and we could use an upgrade in our CRM tools. I think most companies face that issue, as technology is always changing

Nespresso Response

7y

Hello Nespresso Manager, It’s great to read that you have been working to change processes and ways of working, and that Senior Management has been open to listening and activating ideas with you. I’m always interested in hearing new ideas that add value – please contact me when you want to share. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team. We’re here to help and always looking to improve. Thanks very much, Guillaume Le Cunff President & CEO, Nespresso USA

1.0

Jan 29, 2018

Sydney Office - It's chaos and manual labour. Time to leave

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

- Free coffee. - Discount on machines.

Cons

- Chaotic environment with lack of vision and leadership. - Salaries are 20% below market, and the annual pay rise is around 1%. Not aligned with the increase in workload. - Overload without recognition. There is no recognition program in place. - Everything in Nespresso is manual, coupled with extreme micromanagement. - Zero career opportunities and no development. Management prefers hiring people from outside instead of developing current employees. - No trainings at all. Only line managers are entitled for training and conferences, and employess are there to do tasks. - HR team is there to recruit only, and then they don't care about employees. The line manager has the absolute power.

2.0

Dec 13, 2017

Too much

Marketing

Recommend

CEO approval

Business Outlook

Pros

Good Coffee Allowance Most employees are nice Good pension Good opportunities to move elsewhere within the company. The values and culture of the company are nice but little is done to put them into place and make sure people enforce it.

Cons

-They say 'flexible working' but in reality it doesn't exist (maybe in some departments) -Work/Life balance is VERY poor- constantly contacted, whether you are sick, on holiday, its the evening or the weekend. - Upper management are disorganised. - Office politics -Very high turnover of staff and little was done about it/ don't really listen to employees concerns

Viewing 82 - 84 of 1,229 Reviews

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Manager in Customer Facing Environment

Sydney Office - It's chaos and manual labour. Time to leave

Too much

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