Nespresso reviews

4.2

91% would recommend to a friend

(1,227 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Sep 26, 2025

Nightmare of a Job

Recommend
CEO approval
Business Outlook

Pros

Being in a remote position. Free coffee and machine.

Cons

Constant micromanaging to the point of watching every key stroke and listening to every call. Making you constantly say you are sorry to customer. Training session for the position was chaotic with constant issues with materials and trainers. Not being told you would have to fix coffee machines through one way video video until halfway through training, never brought up when interviewed. Low pay for the amount of work. Not given opportunity to gain further knowledge of coffee industry even when when asked. Unfriendly management and bullying atmosphere.

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Nespresso Response
7mo
Hello, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the flexibility of the remote position and elements of our Total Rewards package. At Nespresso, we aim to provide a respectful and supportive work environment, and we are sorry to learn that you felt otherwise. We recognize the importance of clear communication, effective training, and fair treatment, and we are continuously working to improve the employee experience across all areas. We wish you well in your future endeavors. Thank you.
1.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Product knowledge and free product

Cons

Management will lie and undermine your work ethic. No actual growth in the company. Management will sabotage success

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Nespresso Response
7mo
Hello, We are truly grateful for your feedback and the perspectives you have shared. On one hand, it's cheering that you appreciated the product knowledge and the opportunity to enjoy our products. On the other hand, while at our company we strive to create a culture of transparency and support, we understand that perceptions can vary. It is upsetting to know that you were not satisfied with your management team. We appreciate your insights as we continue to assess our workplace culture and are always open to exploring ways to enhance communication and recognition within our teams. If you have any further suggestions or concerns, please don’t hesitate to reach out to your former local HR team. Wishing you well in your future endeavors. Thank you.
5.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Very nice co-worker and supportive

Cons

Sometime busy, but not always

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Nespresso Response
8mo
Hello Colleague, Thank you for taking the time to share your feedback with us. We are pleased to hear that you have had a positive experience working with supportive and friendly coworkers. At Nespresso, we truly value the collaborative spirit within our teams. We also acknowledge your comment about the occasional busy periods. While some days may be more demanding, we strive to maintain a balanced and manageable workload for our employees, and your input helps us continue improving in this area. Your insights are appreciated as we work to enhance the overall employee experience, and you're always welcome to share more details with your local HR team. Wishing you continued success in your role with us. Thank you.
Viewing 58 - 60 of 1,227 Reviews

Glassdoor has 3,217 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.