Nespresso reviews

4.2

91% would recommend to a friend

(1,235 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Sep 16, 2022

Awful job

Recommend
CEO approval
Business Outlook

Pros

No pros the managment are terrible

Cons

So many cons. Long hours

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Nespresso Response
3y
Hello, Thank you for your feedback and review. We are sorry to read that you were not satisfied with your working experience and management structure. At Nespresso, we invest a lot in our leaders and employees development, so they can work together well and achieve what they aspire to in their careers. We assure you that our people are top priority for us, and it is important that we foster a positive working environment and ensure that every employee finds the right fit within our company. We would welcome hearing more specifics from you. Please, reach out to your former local HR team. With your additional comments, we can look further into what you raised. Wishing you the best with your new endeavors. Thank you.
3.0
Sep 16, 2022

Okay Experience

Recommend
CEO approval
Business Outlook

Pros

- Free Coffee Machine - Monthly store credit - Discount on products - Great staff!

Cons

- Not enough pay for the work required - Long lines / Rude and entitled customers - Not enough training of new staff

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Nespresso Response
3y
Hello, Thank you for sharing your feedback with us. Though we are pleased to read you enjoyed different benefits we provide as a part of our Total Rewards package, we're sorry to know you were not fully satisfied with your working experience. It is unfortunate to read you feel the salary was low, as, at our Company, we strive globally to offer competitive salaries in every market. In addition to this, we are firmly committed to investing in our people’s learning and development, to support their career aspirations and growth at Nespresso. We greatly appreciate the efforts of our boutique employees in providing quality customer service and it is disappointing to read you had some challenging customers. Our people are our top priority, and it is important that we foster a positive working environment for every employee. If you want to share more feedback with us, so we can look further into your comments, please feel free to contact your former local Management or HR team. We wish you much success with your future endeavors. Thank you.
3.0
Sep 7, 2022

Okay

Recommend
CEO approval
Business Outlook

Pros

Benefits were the best thing about it

Cons

Poor management and training is just a bunch of modules that they want you to complete while on the sales floor

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Nespresso Response
3y
Dear Florida Team Lead, I appreciate you taking the time to share your feedback. We are proud to offer our employees competitive compensation and a benefits package. To your point on management, there is always value in continually training and developing our people, particularly managers who lead people. At Nespresso, we offer an abundance of trainings and re-trainings, in e-learning modules, like you mention, but also hybrid and in-person led trainings. These trainings offer critical learning and development for managers and employees alike. Nespresso is dedicated to fostering an environment that inspires and excites our employees. Please reach out to me if you have any specific ideas on how we can improve in this area or others. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
Viewing 535 - 537 of 1,235 Reviews

Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.