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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,233 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,233 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Reviews by job title

      1K reviews
      4.0
      Oct 17, 2022

      Good - for Retail

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good benefits for retail - bonuses, pay and rewards - Good ideas for business transformation and growth but sometimes executed poorly - Good training provided by head office (passionate L&D team) - Decent support from in-store management - Amazing to employees throughout the pandemic

      Cons

      - Poor communication/ transparency at times from some head office staff (mostly senior) - More of an outdated way of working/ very hierarchal - Sometimes the customers are forgotten within the business strategies/ makes the brand come across very pushy - Outdated systems and ways of working - Not enough development opportunities

      avatar
      Nespresso Response
      3y
      Hello, Thank you for sharing your feedback and review with us. We are proud to offer our employees with a market competitive package as part of our Total Rewards such as compensation and bonuses. We are happy to hear you enjoyed our learning and training opportunities, as well as middle-management support, since at Nespresso we strive to ensure that our colleagues are safe, well informed and supported on every level. Regarding the areas of improvement you outlined, it's of great importance for us never stop challenging ourselves and consistently improve our ways of working across the company. In addition to this, we focus a great deal on our people’s career development and talent management. Given we are demanding and striving for excellence, we want every person to find their right fit within our company. If you want to share more feedback, so we can look further into your concerns, please, contact your former local HR team. Wishing you much success in your new endeavors. Thank you.
      3.0
      Oct 14, 2022

      good work life balance

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      nice people but people vs performance culture

      Cons

      lack of accountability across departments

      avatar
      Nespresso Response
      3y
      Hello Colleague, Thank you for sharing your feedback with us. Ensuring that our employees have a decent work-life balance is of great importance to us and we are happy to know that you recognize our efforts. We are building an environment with diversity and inclusion that creates positive disruption, embraces innovation, and empowers people and teams to win. Regarding the area you see as cons, we're sorry that you were not fully satisfied with your experience. It's important for us that we never stop challenging ourselves and are consistently working to improve our ways of working. We would like to hear more from you to look into your concerns. Please, reach out to your local HR or Management team. We wish you continued success with Nespresso. Thank you.
      3.0
      Oct 11, 2022

      Great part time but nothing more

      Boutique specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility in schedule, great benefits, tuition reimbursement, and cool options in terms of savings for other companies.

      Cons

      Terrible management, boring, and Hard to move up, if you are hired as a boutique specialist good luck getting promoted. Terrible systems for payment and sales.

      avatar
      Nespresso Response
      3y
      Dear Boutique Specialist, I am so happy to read you found Nespresso to have “great benefits”. We take great pride in our compensation and benefits package which includes excellent perks, like free coffee and machines, as well as opportunities for “tuition reimbursement” and “savings,” like you mentioned. I firmly believe the people at Nespresso are what make us great. For that reason, we strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. Nespresso is dedicated to providing an environment that inspires and excites our employees. That being said, there is always value in continually training and developing our people, particularly managers we offer an abundance of trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. To your point on technology, we are constantly working to improve our technology across our global network, including our POS system. If you have any specific ideas on how we can improve in this, or any other area of the business, I encourage you to reach out to me directly. All my best, Alfonso Gonzalez CEO, Nespresso North America
      Viewing 520 - 522 of 1,233 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,231 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.