Nespresso reviews

4.2

91% would recommend to a friend

(1,235 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,235 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Oct 14, 2022

good work life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

nice people but people vs performance culture

Cons

lack of accountability across departments

avatar
Nespresso Response
3y
Hello Colleague, Thank you for sharing your feedback with us. Ensuring that our employees have a decent work-life balance is of great importance to us and we are happy to know that you recognize our efforts. We are building an environment with diversity and inclusion that creates positive disruption, embraces innovation, and empowers people and teams to win. Regarding the area you see as cons, we're sorry that you were not fully satisfied with your experience. It's important for us that we never stop challenging ourselves and are consistently working to improve our ways of working. We would like to hear more from you to look into your concerns. Please, reach out to your local HR or Management team. We wish you continued success with Nespresso. Thank you.
3.0
Oct 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexibility in schedule, great benefits, tuition reimbursement, and cool options in terms of savings for other companies.

Cons

Terrible management, boring, and Hard to move up, if you are hired as a boutique specialist good luck getting promoted. Terrible systems for payment and sales.

avatar
Nespresso Response
3y
Dear Boutique Specialist, I am so happy to read you found Nespresso to have “great benefits”. We take great pride in our compensation and benefits package which includes excellent perks, like free coffee and machines, as well as opportunities for “tuition reimbursement” and “savings,” like you mentioned. I firmly believe the people at Nespresso are what make us great. For that reason, we strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. Nespresso is dedicated to providing an environment that inspires and excites our employees. That being said, there is always value in continually training and developing our people, particularly managers we offer an abundance of trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. To your point on technology, we are constantly working to improve our technology across our global network, including our POS system. If you have any specific ideas on how we can improve in this, or any other area of the business, I encourage you to reach out to me directly. All my best, Alfonso Gonzalez CEO, Nespresso North America
1.0
Oct 3, 2022
Recommend
CEO approval
Business Outlook

Pros

There was a $15 day lunch stipend. Car service home if working late hours. The Best person there is the CEO. He appears to be the only level headed one and comes into the office, while IT managers bark orders from their homes in their PJ's

Cons

Where do I start, this IT dept supports thousands of employees and yet is well understaff. The managers don't care if you die at your desk. They are all working from home as you are made to come everyday into the office. Managers are in meetings all day long and are so far removed from actuality and don't give a sht about you. ZERO work life balance, ZERO. You will be lucky if you get to eat your lunch. Most management have tapped out years ago.

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Nespresso Response
3y
Dear Former Technical Support Analyst, First, I want to start by saying that Nespresso values the contribution each employee makes to the overall culture of our organization. We are always looking for ways to invest in the wellbeing of our employees and provide them with the tools they need to succeed in their roles. I appreciate your kind words on me as a CEO. I feel incredibly proud to lead the Nespresso USA market, with so many smart, capable employees, motivated to see coffee as a force for good while driving continually strong business results. That being said, there is always value in continually training and developing our people, particularly managers. We offer an abundance of trainings and re-trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. At Nespresso, we offer flexible scheduling as a way to actively promote and implement ways of working to better support work-life balance. When used effectively, this flexible scheduling allows employees to manage their time in office and at home as it best suits them and their teams. Keeping an open dialogue with your manager is the best way to maintain a schedule that empowers you to be your best. To your point on technology, we are consistently working to improve our infrastructure and support across the company. I am confident that with a renewed laser focus in this area, we can strengthen our business and capabilities even more. I value your feedback. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America
Viewing 523 - 525 of 1,235 Reviews

Glassdoor has 3,233 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.