Nespresso reviews

4.2

91% would recommend to a friend

(1,227 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,227 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Apr 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Free coffee and Free Lunch.

Cons

The culture here is terrible. People doing business in french. Unfriendly people all around. No one even says good morning. Even if you speak they walk by you. The lack of communication between departments is terrible. People in the brand team and CRM will throw you under the bus in a meeting to save their own butts.Pointless accusatory meetings that waste people time. The ones conducting them have nothing better to do and want to feel important. Nothing gets done that way. THe worse thing is there is no type of process to follow at this company. Everything is last minute and rushed. Quantity over Quality here. Head for the hills! Don't work here. Guarantee you will quit soon.

1.0
Mar 29, 2016
Recommend
CEO approval
Business Outlook

Pros

we're starting to lose a lot of our "pros" because a lot is being asks by us while at the same time they're taking away a lot of employee appreciation that we use to get and they don't want to pay us ..

Cons

It's getting really sad that you can't move up in Nespresso because there are so many people being hired from one particular company because of a new upper manager. It is shocking because the new management is then being trained by the same people that should have moved up in the same stores. I'm starting to wonder if the upper level managers, in corporate know what is going on and don't care, or really just don't know what going on in their boutique stores; I would like to know.

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Nespresso Response
9y
Hello - I read with much interest your comments. At Nespresso USA, we are committed to developing from within using programs such as our new Retail Management Development Program and our PDG which we use as a tool to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. There is certainly a balance we need to achieve between filling jobs with internal employees and hiring talent from the outside. When we do hire externally, we are looking to bring specific skills we believe are not readily available into specific jobs or locations. Since I don’t know the specifics around the situation you are referring to, I suggest you provide more information regarding your experience by contacting me or calling our confidential employee help-line at 888-424-2409. We will look into it. Thank you for taking the time to express your view. Guillaume Le Cunff President @ Nespresso USA
1.0
Aug 11, 2024
Recommend
CEO approval
Business Outlook

Pros

-toxic work environment -time theft by managers -discrimination

Cons

-if you are a manager you get paid and never have to show up at the office so you can collect a paycheck and do zero work -incompetent HR VP and club manager who conceals discrimination and is good at bullying employees into silence

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Nespresso Response
1y
Hello Colleague, Thank you for the direct feedback with us. We are deeply concerned about the issues you raised. Foremost, we believe in fostering a fair workplace where all employees are treated with respect and have equal opportunities for growth and success. Thus, we have strict policies to prevent any form of bias and take immediate action when such behaviour is reported. We want to assure you that we have a zero-tolerance policy for bullying or disrespectful behaviour. We encourage an open communication and provide channels for employees to voice their concerns without fear of retaliation. Furthermore, we take all allegations seriously, and thoroughly investigate each case to ensure a safe and inclusive work environment. We would appreciate the opportunity to discuss this feedback further and gather more specific details. Please feel free to contact your HR department directly. Thank you.
Viewing 34 - 36 of 1,227 Reviews

Glassdoor has 3,217 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.