Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
4.0
Feb 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Great company culture and benefits Lovely workmates Enjoying coffee before starting the day Employee discount Sales incentives Getting to engage with customers

Cons

Some staffs can be overloaded with tasks

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Nespresso Response
2y
Hello Colleague, Thank you for sharing your review with us. We are happy to read so many positives you mentioned. It is a pleasure to know that you value our company culture and enjoy working with your colleagues. At Nespresso, we are proud to provide our people with a market-competitive Total Rewards package, which includes various benefits, bonuses, and incentives. We greatly appreciate the efforts of our employees in providing quality customer service. Regarding the cons you raised, it is upsetting to know that you feel overloaded with tasks. At our company, we always strive to create comfortable and fulfilling working conditions for everyone. We encourage you to speak with your Line Manager or HR team to discuss how we can improve and better accommodate your preferred work style while ensuring that business needs are met. Wishing you much success at Nespresso. Thank you.
5.0
Feb 22, 2024

hey

Recommend
CEO approval
Business Outlook

Pros

hey hey hey hey hey

Cons

the downsides of working here was

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Nespresso Response
2y
Hello, Thank you for your feedback. We are happy to see that you highly ranked your experience working at Nespresso. Please, feel free to get in touch with your former local HR team regarding your concerns. Your additional input will enable us to make necessary improvements. We wish you success in your new endeavors. Thank you.
1.0
Feb 21, 2024

Brand team? RUN!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

free coffee, decent benefits, hybrid work schedule, and location.

Cons

If you're an experienced marketer who enjoys collaborating with people and, at the same time taking ownership of projects and developing strategies, do not bother joining this organization, especially the brand team. Decision-making primarily rests with top management, relegating team members to merely receiving instructions. There's limited opportunity to express your perspectives, the work culture is absolutely toxic, unhealthy, and characterized by fear. The atmosphere is hostile, lacking collaboration, and management exhibits a strong desire for control, resorting to micromanagement as the norm. Perfect job if you just want to collect a check and have a burnout in the end. This company has historically prospered, shielded by a patent that’s over, and is now scrambling to meet Nestlé's demanding targets with the new coffee system (which has no resonance in Europe btw). Unfortunately, the Brand team lacks consumer understanding and there is zero interest in developing consumer-centric communications. Their focus is solely on building a luxury brand, which seems incongruent with the prevalence of promotions and 1 euro machines that markets sell online. Additionally, much of your time will be spent justifying every decision and preparing presentations, subject to scrutiny from multiple managers – which they collaborate with nothing, but always have something to say. Ultimately, it's a recipe for burnout. If you consider yourself a good marketer, your talents may be better utilized elsewhere.

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Nespresso Response
2y
Hello Colleague, We appreciate your candid feedback. While we are pleased to hear that you value some aspects of your experience with us, such as decent benefits or a hybrid work schedule, it's discouraging to learn about the challenges you've encountered, particularly regarding the work culture and management dynamics. Creating a collaborative work environment is a priority for us, and we recognize the importance of empowering our employees to contribute their perspectives and take ownership of projects. Regarding your observations about consumer-centric communications, we understand the importance of aligning our strategies with market demands and consumer preferences. Also, we acknowledge that leadership plays a crucial role in shaping the organizational culture, and we are committed to fostering a healthy and positive culture at all levels of the organisation. We will make sure to pass your feedback to the respective team. Please, feel free to reach out to your local HR team as well to discuss further your concerns, and find a suitable solution. We wish you well. Thank you.
Viewing 313 - 315 of 1,230 Reviews

Glassdoor has 3,224 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.