Nespresso reviews

4.2

91% would recommend to a friend

(1,230 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,230 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits that include coffee credit, good discounts, lifestyle spending account, good insurance options. Good coffee education.

Cons

Awful Management, no employee protection with volatile customers, retail hours, discrimination against mental illness/disabilities, non-inclusive environment, if they don't like you personally they'll try to find things to fire you for and keep you under a microscope until you feel like you're backed into a corner and have to quit.

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Nespresso Response
2y
Hello, Thanks for taking the time to share your feedback. First, I want to start by saying that Nespresso values the contribution each employee makes to the overall culture of our organization and is committed to providing an environment free of discrimination or harassment. We have anti-discrimination and harassment policies in place and regularly train our employees on these topics and invest a great deal in our leaders, teams, and organization to foster the right caring culture where people respect, help, and inspire each other to succeed. There is always value in continually training and developing our people, particularly managers. We offer an abundance of trainings and re-trainings including learning and development geared specifically to people leaders to manage effectively and empathetically. At Nespresso, we offer flexible scheduling as a way to actively promote and implement ways of working to better support work-life balance. When used effectively, this flexible scheduling allows employees to manage their time in office and at home as it best suits them and their teams. We appreciate you also taking the time to highlight the positive aspects of our benefits package, as well as the recognition of the coffee education for our employees. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please, reach out to your former local HR or management team. Wishing you well in your new endeavors. Thank you.
3.0
Feb 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Considerably good salary. Medical benefits.

Cons

No work-life balance. Long hours.

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Nespresso Response
2y
Hello, Thank you for taking the time to share your review with us. We are glad to know that you appreciated the value of our market-competitive salaries and various benefits we provide to our employees. Regarding the cons you mentioned, we are sorry that you were not fully satisfied with your work experience. Our people are our top priority, and we always strive to create an agreeable environment for everyone, as well as to maintain the right balance between the business needs and comfortable work hours for our teams. Your feedback is important to us, as we constantly seek to improve, and we would welcome hearing more specifics from you. Please, reach out to your former local HR team to share further your concerns. Wishing you the best in your future endeavors. Thank you.
3.0
Feb 26, 2024
Recommend
CEO approval
Business Outlook

Pros

-Good team - Decent discount and pay - Great location -Good customer base

Cons

-Sales goals are sometimes unreasonable

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Nespresso Response
2y
Hello, Thank you for sharing your thoughts on your experience at Nespresso. We are pleased to know that you appreciate many aspects of it such as the team, decent discount, and pay, as well as convenient location, among others. Regarding your concerns, we understand the importance of setting realistic targets. We continuously review and adjust our goals to ensure they are achievable, while still driving success for the company. If you have any further feedback or suggestions, please don't hesitate to share them with us. Wish you well in your future endeavors. Thank you.
Viewing 310 - 312 of 1,230 Reviews

Glassdoor has 3,224 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.