MetLife reviews

The problem I have with insurance companies is that they hire 100 people and know that only 1 or 2 will remain with the company longer than 4 years. The turnover is incredible, which is what they want. They want new employees to sign up friends and family and then leave, so they don't have to pay trailing commissions and residuals. Failure is almost expected within the industry, and those that succeed are few and far between, and only then do they truly gain respect and only then will the company give them some resources to enhance their career. I understand the rationale behind this business model, but is at times frustrating.

We are currently outsourcing our customer service to Costa Rica and we are forced to train the people who we believe will eventually take our jobs. Metlife changes our job duties and adds more work to make it impossible to get bonsues and extra points. They are very very strict on attendance. We only get 3 sick days per year where other companies in the Dayton Ohio area give 6 to 7 a year. We also opened a Global processing center in India and now all mail and corrospondence is sent over seas without the knowledge of our policy holders. They did offer identity resolution services to the policy holders if some how your identitity were to be stolen say by someone in India. The supervisors are always stressed and never ever have time to talk to the employees. To sum it up it is very disfunctional family in the customer response center in Dayton Ohio