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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,118 total reviews)
avatar

Tim Sweeney

66% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Oct 18, 2023

Run!

Recommend
CEO approval
Business Outlook

Pros

Amazing, talented workforce. So many kind hearted folks work here.

Cons

C-level leadership, many of whom just stepped into their current roles this year, display narcissistic behaviors. They are comfortable impacting employees and mandating RTO despite employees' safety concerns and a lack of office space... but will never giving up their fleet of private jets or stop doing offsites at the Four Seasons. They do not act like executives but rather micromanage and operate like first time managers. With them as leaders, the culture has become one of fear, finger pointing and backstabbing. It was an amazing company prior to 2023. But now, look elsewhere.

1.0
Nov 9, 2021

Crushing workload

Recommend
CEO approval
Business Outlook

Pros

Benefits were generous including 401K match and paid time off

Cons

My workload was so great, and my stress level so high, that I had to choose between this job and my mental health. At the end, I had 104 active lawsuits. I had to share a secretary with seven other attorneys, so I had 4 hours a week of secretarial support. I felt sorry for my secretary who accepted this highly unusual arrangement. She was the best secretary in the office, so she was punished with the biggest workload of all. But she had no time to be an assistant to me. I had to do my own scheduling of everything. I had to do my own data entry. After Covid struck, workloads greatly increased. Instead of having 24 hours to respond to a client email, we were instructed to respond to any and all client email within four hours. Well, when you have 10-15 depositions and court hearings on average every week, it's impossible to keep up with 100 emails a day. I was tardy in responding to an unimportant note, and five hours later, the claim rep sent a second email to me, copying my boss, and this was counted against me as "an escalation." The work load was so heavy that I spoke to my managers several times. I was told that I have such a high file count because of my experience level. But there are still only 24 hours in a day. After working 7 days a week for months, I had to choose to save myself by leaving. I regret having this company's name on my resume due to its poor reputation in the community among judges and lawyers and its reputation for super high turnover, and I am stuck for the rest of my career explaining why I quit. I took the job despite a low salary because six weeks of PTO is great. But I could not afford to take even Sunday off without falling behind.

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Liberty Mutual Insurance Response
4y
We value our employees and strive to provide appropriate work/life balance. We're sorry that was not your experience. Thanks for taking the time to share your thoughts. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.
1.0
Mar 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent 401k. Many positions have flexible work arrangements. They used to be a good, positive company and may be able to get there again.

Cons

Employees are not trusted and treated like commodities. Negative culture. Political atmosphere. Favorites stay and do nothing with no consequences. Top performers are overworked to make up for it. Raises are unfair and the basis for them are difficult to make sense of. Promotions are almost non-existent, even for top performers. They only promote yes-men who are zombies to the Liberty culture. Benefits dropping constantly. Downsizing and laying off randomly. No real positive direction for this company.

Viewing 94 - 96 of 10,118 Reviews

Glassdoor has 11,404 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.