Liberty Mutual Insurance reviews

-Compensation for auto claims is VERY much below market, other departments are much better paid and respected. -The Albany, NY office is very small and seems to have an inferiority complex. Claim reps are worked a lot harder and much more is expected of them relative to other offices. -The office maintains a call-center atmosphere. While many colleagues are wonderful people, just as many are toxic individuals. The level of gossip will take you back to your junior high school days, as will the levels of micromanagement and favoritism. -New adjusters with no experience are hired at greater compensation levels than existing employees, don't let the company's salary "grade" levels fool you. -If you are over the age of 30, and/or your physical appearance is average or less, your odds of advancement are slim to none. -Job postings are just for show, management knows who they want from the get-go. -Questioning management or failing to toe the company line in any way is a "career" death sentence. -MANY changes made to auto claims in the past year: adjusters must now do work that was (and still should be) done by 3-4 separate specialized people. Training for these new responsibilities was minimal, and the pay raise? NONE! -The benefits continue to get worse and while the cost to the employee goes up: the health insurance is more expensive for less benefits (and the PPO plan will be extinct after 2017, replaced by low quality, very high deductible coverage), the retirement plan just got cut, and you now have to beg your manager for permission to take days off. -The Albany facilities are the shabbiest of any other Liberty Mutual office I've been to. The building is not company-owned and is now managed by a slumlord. A "renovation" of the restrooms took 2-3 months, when it should have taken 1-2 weeks. In fact, it still is not complete! The old minimum wage contracted janitors were far superior to what now passes for "cleaning." The restrooms do not even have paper towels! Other offices get cleaned multiple times a day, have a cafeteria, and even more. -Other departments can work from home on a regular basis, as can auto claim managers. Are auto claims adjusters entrusted to work from home in this same manner? Of course not! -You are often better off asking a colleague for help than a manager. You'll get better advice and not annoy the people who are supposed to be there to assist, advise, and help you grow, -Employee survey results for claims workers are horrible, and home office keeps their blinders on. -The "Peter Principle" is in full-effect. -Turnover is on the upswing I have invested too many years at Liberty to go elsewhere, but may do so anyway. What was once a great place to work is now a "churn and burn" operation. The company did give me a nice paper to hang on my wall upon my fifth year of service. Since Albany is an "open office" that doesn't have cubicles, I put in my file cabinet, where it was subsequently chewed up by vermin.

Liberty Mutual has changed the way that we handle claims. You are "supposed" to be either 1st party or 3rd party. You're supposed to be assigned to a region. You handle claims from all over. You will be in a inbound queue daily taking calls for claims that are not assigned to you. Liberty Mutual still expects you to manage over 150 claims at a time. You have to move the claim along the first day its assigned to you.We work 7.5 hour days, with a 45 minute lunch and two 15 minute breaks. Overtime is expected, it is the only way that you will survive. The goals are not realist. You spend the majority of the day listening to complaints. Your voicemail stays full because there is no time to call customers back. You can't assist claimants because 1st party is so backlogged, we aren't able to assist them until the 1st party completes coverage, and obtains a statement from the insured. None of the adjusters are happy here. They lie during the on boarding process. They preach work life balance but there is none. Some of the managers are great and understand that everone is stressed, others are non helpful and throw you under the bus the minute they get a complaint.