HubSpot reviews

Micromanagement. Negative reviews with no empathy all the time. Not so much transparency HubSpot promotes diversity, including an equal gender ratio and inclusion of transgenders, sexual minorities, and people of specific ethnic backgrounds. Sadly, this focus on diversity doesn't extend to the well-being of overall employees. Many colleagues have had to leave due to health issues. Although HubSpot accommodates health issues by modifying KPIs or working style with a doctor's note, the performance review is still based on standard KPIs. Failing to recover within a few months can result in being placed on a pre-PIP. The manager promised this won't change anything, but this can and did impact on career progression and recognition (e.g. missing internal awards due to being on the plan.) Even prior to being placed on s pre-PIP, the message was clear; those with health issues are not be as valued within the organization. During a 1:1, I expressed interest in applying for an internal position, was encouraged to stay in my current role where I am familiar with tasks. Surprisingly, a few weeks later, the suggestion shifted, recommending me to explore opportunities externally. This shows those with health issues are not valued or needed in the company. I wonder how many people had to leave under similar circumstances. Encountering consistent negative feedback results in burnouts, especially when the reviews are not so constructive, as it's not based on fixed standards. With a few managers, I had to have conversations like this: Mgr: "Your response seems fine, but since the customer's score was 'Neutral/Unsatisfied,' we need to discuss. Maybe you could have done B..." Me: "Last time, you suggested A, which is what I tried this time." Mgr: "Flexibility is key. Tailor your response for each ticket." Me: "For future reference, how could I decide I should choose B in this case?" Manager: "It's challenging, but flexibility is important." It's really easy to say "you should have worked differently" in hindsight - how managers believe we can always choose the right path when things are unclear? Even if the approach B is taken, negative responses may still arise due to various factors including product frustration or overall HS experience.

-VERY steep learning curve. You are expected to know the ins and outs of the CRM, Marketing Hub, Sales Hub, Service Hub, Operations Hub, and CMS Hub, as well as multiple tiers for each Hub (Starter, Pro, Enterprise). In addition to this, you have to learn a multitude of use cases for each hub based on industry and business type, and conduct your own demos to multiple stakeholders 90% of the time. You will only get SE support with a demo if the deal is above a certain dollar value. -Senior (Exec level) leadership is very disconnected from the sales team, and relies heavily on middle management. -Be expected to do A LOT of cold prospecting (calls, emails, LinkedIn). Activity is tracked daily and can be seen by everyone in the business, and minimum KPIs must be met. There is currently little to no inbound demand. -Reps are given a list of accounts when they join. Most of these accounts are of poor quality and have been previously prospected into by other reps dozens of times with automated email sequences, so your messages are likely to go to spam. You have the option to swap out your accounts at any time for accounts in an open territory, however this open territory is visible to the entire sales team, so it’s likely that all of the good accounts have already been snapped up by other team members. -Despite previous layoffs and low demand, HubSpot continues to hire more sales reps and is filling teams to the brim, which means newer reps get given poor quality territories/accounts, and most of them end up leaving the business after the 12 month ramp period is over. Reps are forced onto PIPs if their trailing 6 month attainment is too low (which is often the case due to poor demand and small average deal sizes).