HubSpot reviews

1. CTO's communication style has repeatedly created confusion, requiring follow-up clarification from other leaders. Apparent lack of interest in improving communication approach despite feedback. 2. Pivot to becoming "an AI company" despite limited current customer interest. 3. Introduction of "high performance culture" metrics dashboard. Engineers focusing on gaming metrics rather than impactful work. 4. Junior engineers are not supported and don't last long. 5. Promotion appears notably more difficult for those are are not white/male/cis engineers. 6. Gradual reduction in benefits, most recently elimination of Unlimited PTO. 7. Office consolidation, timezone restrictions, and mandatory onsite onboarding suggest preparation for office return. 8. Vocal AI skeptics mysteriously no longer with the company. 9. Original HEART values appear deprioritized in favor of AI adoption metrics and AI bandwagoning for career advancement. 10. On-call burden has become unsustainable.

It’s been very sad to see the direction the company has gone in within the past few years. The removal of unlimited PTO, the week of rest, and any semblance of trust in support reps have shot HubSpot down to a less-than-average company. The reason we so desperately needed unlimited PTO is because working in HubSpot is DIFFICULT with almost unattainable expectations. Take away this benefit and what have you got? People working nowhere near as hard as they did - and we can see that happening now as a result. Show employees no respect and they will show you the same back. Take benefits like unlimited PTO and week of rest away and employees will work less. And we’re seeing just that. Support reps are at an all-time high for burnout. Product just keep lashing out new updates and new features and support are given no training, and told to troubleshoot customer issues. If you’re thinking of joining HubSpot’s support team, I would strongly advise against it. You would be coming in at a time where the tool is unmanageably large, and you’ll be asked to troubleshoot features you’ve never heard of before, then questioned why you haven’t hit your metrics. Take the advice, because there are plenty of start-ups out there that are offering benefits that HubSpot once offered, with more promise of growth. There is little to no internal mobility or growth here. Reps need to go for a role 7 or 8 times before getting it. There is no time to do anything else outside of your core role because your core role is so incredibly intense that you’re spending every second of your working day hyper-focused. The lack of trust in support is almost funny. The “SUPPORT TEAM GO ONLINE NOW, CUSTOMERS WAITING” messages in Slack are extreme and insulting. We are capable adults and are aware of our starting times. If people are not adhering to a schedule - address it with them directly. Don’t micromanage everyone because of the actions of few. The salary is still too low. The job is incredibly technical and customers have expectations of our team that far exceed every other support team in tech out there and yet - we don’t get compensated fairly for this. It’s a real shame to see how things have changed for the worse over the years. What was once a really great, fun, wholesome company is now “just another company” - absolutely nothing special about it anymore, except the people, who are slowly leaving because of the changes.