HubSpot reviews

3.4

55% would recommend to a friend

(4,165 total reviews)
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Yamini Rangan

64% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jun 19, 2023

HubSpot lacks HEART

Recommend
CEO approval
Business Outlook

Pros

Commission - the only reason people are here is for the money. It's the epitome of the Golden Handcuffs.

Cons

Little time to sell because of back-to-back internal meetings every day. Having a family AND being successful here is not possible. You must let one of these options go because in order to meet quota, you will need to work 12 hours per day. Poor health benefits. Poor morale - is anyone happy here anymore? Working with so many people who hate their job is toxic and feels awful. Monthly quotas rather than quarterly.

1.0
Apr 13, 2023
Recommend
CEO approval
Business Outlook

Pros

HS was a great place to work. It was a really fun ride while it lasted. Pros: - Excellent colleagues. Like, really really great people - Some benefits - Stock - We had such a strong culture in the leadership who ran the company before this mess: Halligan, Katie, JD, Dharmesh, Channing, CK, and others. - An outstanding product. It really is a great product that has been refined over years. It's taken the company years, collectively as teams, to build something really great - Real opportunity to be part of something truly great - Career opportunity and progression All the above being said, there are growing frustrations across the org. The core issues are that HS has lost its focus through poor Snr management.

Cons

- BURN OUT - People are burnt out. Look at the latest eNPS comments. Ive never worked in a saas company where the reps are bdr's, AE from start to finish, SE's, renewal managers and account managers for x/upsell... and yet you pay below industry standards but give the ceo a pay rise. - THE CEO... - needs to go. It's her mess not ours. Despite the company's image of her as a great leader she actually has really poor communication skills. She also really struggles to come across as authentic, trustworthy or possessing any empathy. - The new CEO recklessly over-hired, accepted no real responsibility and is now pushing everyone to the edge in a desperate attempt to fix this mess that she created. She has changed the culture of HS too much. --- AND, to top it all off you gave her a pay increase while you were firing people. That's disgusting! - LAYOFFS - You outright lied: you lost your credibility when you told us all that there was a bug in slack that was preventing us from commenting during the post layoffs AMA. You outright lied to everyone and got caught 'red handed'. - You told people for months that they were safe and then fired them. - Why mislead us? Why backtrack? Why lie about a bug in Slack? Why didn't you lead by example? - and dont forget the pay increase for Yamini. You have no shame - DI&B - We're too 'woke'. I'm liberal but we go way too far. Whatever is 'hot' within diversity the company jumps straight into it. You're obsessed with our gender and skin colour. I was shocked and alarmed when I joined. You also tend to not approve of people with differing opinions. And, ironically HS is actually one of the least diverse companies that I've worked in. Ultimately, HS is obsessed with the optics of diversity - that is, can the diversity be photographed? A CULT We're regularly referred to as a "cult", internally and externally There is almost an unspoken rule to blindly embrace the company's culture, no matter what. NO exceptions. Our HEART values are becoming increasingly irrelevant and diminished. We're also constantly reminded about how lucky we all are to work for HS and how amazing our leadership team is. - Drink the Kool-Aid or go thirsty.

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HubSpot Response
3y
This review is tough to read and includes some pretty harsh critiques of our leadership team and approach. I don't think we'll agree completely here, so I'll just say thanks for the feedback even though it's harsh to read and that I appreciate you sharing it. -Katie
1.0
Jun 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Lots of autonomy if you're into that thing

Cons

Used to be an awesome job but I had to leave because it got impossible to get paid on anything. It seems like our leadership on the partner side is asleep (and drunk?) behind the wheel. CAMs leaving like crazy, harder and harder to hit numbers with criminally stupid suggestions on how to do better at your job. Teach partners to find upgrades but then we don't get paid on them? Comp is confusing at best, purposely opaque at worst. If you're applying for this job do yourself a favor and reach out to 3 tenured CAMs on Linkedin to ask their opinion before accepting...

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HubSpot Response
4y
Obviously your review has some pretty serious allegations in it, and we'd welcome the opportunity to connect more with you on it--it sounds like you left, so I am hoping you did an exit, but if you didn't and would be open to it, would love to hear your feedback. Flagging this to our HRBP team, appreciate the feedback even if it's tough to read/hear. -Katie
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