HubSpot reviews

Unfortunately, the environment in the Customer Success team does not align with the culture that HubSpot so proudly promotes. More often than not, CSMs work an unrealistic and unhealthy amount of hours in order to keep afloat. It is common to witness CSMs trying to one up one another by highlighting how much administrative work they accomplish in one business day and how quickly they manage their call volume and overall workload. These tendencies were then encouraged by management rather than focusing on the quality of our efforts with customers. HubSpot endorses that their staff “work smarter, not harder”, but these rituals are both toxic and taxing. A majority of the Customer Success Manager’s job is to juggle the sheer volume of new customers, which unmanageable long term. There are far too many administrative tasks and unnecessary meetings, which distract from “Solving for the Customer” and allow for less time to be spent on the critical component of relationship building with our customer base.

Management only cares about profits Poor work life balance They hire people at a very fast pace. Not well organized in terms of training the new hires.