Pros
Remote work flexibility, nothing else
Cons
Unrealistic KPI’s. No proper onboarding or training about the role. You’re pushed to perform in the first 8 weeks and although they tell you it’s okay if you don’t, but the truth is it is actually not. Never thought I would see a psychotherapist in my life as I am a strong person who can handle whatever life throws at me but the job really pushed me to the edge and I had to see a counsellor. This is part of your benefit package and many other colleagues in my team had already consulted with the psychotherapist. Everyone shows they care but deep down most people genuinely don’t care(only care about metrics). CSAT(100) is the most useless metric you would be beating yourself up for in CS because the Support always gets the brunt for other divisions even though we are just helping them. No one understands the CRM 100% not the customers or service reps themselves. There is no one to help you as they are dealing with their own burnouts. You not only have to be good at your job but be active on slack, plan team outings, team meetings, set aside to show you’re helping others just to get in the mangers good books(while maintaining your metrics). I am a happier person now after leaving HS( it was my dream career to work here at one point). I support people more now at work as I understand how it feels to be waiting for someone to seek help when you’re unsure about anything. I have received the best feedback from my manager in my current role which I could never expect from my manager at HS. Remember, you are alone here, learn to swim or sink. Avoid the company unless you have no choice. You’ll be better off in another company even with less pay than at HubSpot where it’s all about numbers. The worst part is that the company was hiring for the same roles, only weeks after laying off people in those roles.
