HubSpot reviews

3.4

54% would recommend to a friend

(4,163 total reviews)
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Yamini Rangan

64% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
2.0
May 8, 2025

Getting worse

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I'm grateful I get to work remotely, especially when most companies are now in-person or hybrid again.

Cons

-The communication coming from leadership is dreadful. It's so overly complicated without really saying anything and as a manager myself, I find that 9 times out of 10 it creates more confusion with my team who then ask me questions I do not have the answers to. -There is no longer unlimited PTO. Fine, wasn't always a fan of that anyway. However, instead of just giving us a specific number of PTO days (preferred), they decided to just give us a range of how much time we should take off. So, they take away unlimited PTO, but don't actually formalize PTO days thus helping them escape from having to pay out vacation days when people leave. Sneaky, sneaky! I'm sure someone smarter than me can figure out how that may actually be illegal. -Took away the Global Week of Rest. Taking that week off (July 4th week) moving forward counts against your PTO range (3-5 weeks per year), whereas before the whole company got it off. The benefit to this was everyone was off the same week, so there was nothing to catch up on when you returned. Now that's gone. -It is virtually impossible to get anything of strategic importance done. There is no sophisticated level of accountability baked into the company, and instead it's just up to everyone to "UGJ" (use good judgment). Nice in theory, but in practice a total nightmare. And it's only gotten worse over the last couple of years, which is kind of shocking. Leadership says all work should align to company OGPs, but the OGPs are ambiguous and all managed by leadership... so they tell you not to "spin up new work" (even if you've done analysis to demonstrate its value) while telling you you're not doing enough to help the company grow at the same time. It's infuriating, especially for people who truly want to have an impact and are at the top of their game. -Growth Gabby. It's a childish persona, it's not motivating at all, and it's become eerie as they just created an AI avatar of her. Uncanny valley, as the first time I watched a video of her, I actually felt kind of bad for her. -AI is such an important tool for all of us in the workplace, but it is a TOOL. HubSpot treats AI like it's a strategy, and then just says "Do more AI" without actually enabling anyone meaningfully, or being intentional about how we can all collectively use AI to be better at our jobs. -No growth opportunity. There is nowhere to transfer to if you don't like your current org or team, and there's absolutely zero advanced internal mobility infrastructure. -The vast majority of people fall off a major comp cliff after their new hire equity grants finish vesting in 3 years, with no meaningful effort from HubSpot to use refresher grants strategically as a retention strategy. -New diversity strategy is just about "belonging" -- and no separate DEI activities, because "diversity and inclusion is just woven into everything we do." Literally not how DEI works, it has to be intentional to be effective because you're working against centuries of systemic racism and sexism.

1.0
Feb 11, 2025
Recommend
CEO approval
Business Outlook

Pros

-Company prodvided equipment -Benefits and pay* -Commitment remote work

Cons

Lately the company has been scaling back benefits to maximize profit. Contrary to what they say, they have consistently demonstrated over and over the last 2 years that they have no respect fortheir people, and their customer facing teams are almost treated like the leadership does not even see them as human being worthy of dignity or respect. The once vaulted culture is all but gone. If you are considering joining the support team in as a way into the company, don't do it. They rarely promote out of support and the ones that do make it take years to get out, regardles of performance and qualifications. I know Support specialists with years of experience, masters degrees, and several certifications, who are constantly passed over. Many of the support managers are very petty, underhanded, and will back stab you if they think it will make them even slightly look better, and there has become a serious culture of distrust between the support specialists and all of the leadership. The managers will not protect their people when customers are being outright abusive and will actually blame the Specialist for the customer being mad. I could honestly go on for pages about how toxic and soul crushing working in the support team was, and the leadership has done nothing to aleviate that difficulty. They recently reduced the work load so slightly that it really does not make any difference for most people, but increased some other KPIs so it really does not change much. The pay might be decent compared to other support roles, but for the amount of knowledge required it can be low, especially when when there is effectively no career growth to look forward to. They used to offer unlimited PTO, but now it is Flexible PTO which means they limit how much PTO you take, with out having to pay out unused time if you leave or get terminated. The limitations of an accrued plan, none of the cost for them. Also, they explicitly said this is because they can no longer trust their employees to use good judgement, and then backtracked on that statement. They used to offer an annual Week of Rest where the whole company shut down for a week, and only had people work on a volunteer basis, but now they are likely going to scrap that for their customer facing teams, because once again, they have no respect for any of the people that deliver human value totheir customers. I cannot stress how much better my life is, and how much happier I am since I left. Avoid this company like the plague if you have any semplance of mental health.

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HubSpot Response
1y
I appreciate your feedback and taking the time to leave a review. Our Support team is vital to our success and an integral part of helping our customers grow better. There are many examples of Support employees growing both within Support and moving to other parts of the business. From the top down, I know leadership is committed to nurturing a supportive and growth-oriented culture for all HubSpotters The best of luck in your next role. - The People Team
1.0
Jan 30, 2025

Not what it once was.

Recommend
CEO approval
Business Outlook

Pros

- Remote work is the last thing this company has going for it

Cons

Constant gas lighting about how great Hubspot is in terms of work life balance and culture when they are in fact one of the worst tech companies you can work for if you heavily value this. It feels like I am working at Amazon but at the same time hearing about how I should be so happy my company is one of the "cool ones." If you are joining as a software engineer you will be put on call and you will be paged at 3AM regularly. You WILL notice silent layoffs and you WILL be confused as no explanations will ever be given about it. Removal of the "unlimited pto" policy was really the final nail in the coffin.

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