HubSpot reviews

As HubSpot grew, and went remote, it could not keep up with the pace of growth. It became expected that because you were home and had your laptop you would be online. This "always on" culture led to many repeated slack messages and emails all hours of the day. The product team especially suffered from severe burnout and bloat. The entire product org scaled at an incredible rate in the last few years while ambitious and aggressive initiatives were placed across teams with little direction or management. I often found myself tasked with a new massive initiative while in the middle of the current one at the time. This led to teams constantly rushing out work to keep up with the pace of what was expected for Inbound. It often felt like middle management did nothing but rubber stamp these initiatives putting the teams below them in the uncomfortable position of sprinting through deadline after deadline barely keeping up with demand. Compensation outside of engineering was not great. 401k match was not great either. HubSpot relied heavily on the in-office benefits, but with those all gone thanks to being remote the (very) small remote stipend was not enough to replace them.

METRICS - Having to reach 14 web tickets or 23 chats per day + all follow-up cases is very unrealistic to be able to have the mindset to Solve For The Customer. - Our performance metrics go against the CORE value of the company SFTC. I can't go above and beyond for the customer with the mindset: I still have this many tickets/chats to complete, are you done so I can move on to the next customer? And how can we not have that mindset when we can only reach the metrics if we spend a minimum amount of time on each ticket, as short as possible. - With the stress of having to meet the metrics, you can't even enjoy team events because doesn't matter if that's team events or meetings, you're still expected to meet that metric.