HubSpot reviews

3.4

54% would recommend to a friend

(4,163 total reviews)
avatar

Yamini Rangan

64% approve of CEO

48% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Mar 23, 2021
Recommend
CEO approval
Business Outlook

Pros

The company culture is good as far as an external person in concern. Some of the people are pretty talented.

Cons

- Absolutely pathetic team leads. - Absolute micro-management - Since they try to show off that they have the best culture, the only way they can do the opposite is by being passive-aggressive. Leads retract on their own statements and have partial and targeted behavior. Giving a code review at midnight and expecting it to be addressed the next day before 8 am meeting. Since they are easily replaceable, they have an incentive in setting you up for a failure. - Doing the same work every day (this is true for most teams). You cannot change the teams until a year if you do not like the work. And even after a year, you are at the mercy of the reviews of the same people you are trying to get away from to change the team. - If you are smarter than your superiors, you are absolutely screwed (when I say seniors, they can be the same age as you or even younger, since they can make anyone a TL) - WFH is a joke. I am scrutinized even if I take lunch break more than half hour, or fail to reply to slack within 5 minutes. Really wish we were in office because I can at least go to the bathroom and may not be perceived as underperforming or just not attentive to work. - Adhering to best software practices is a forgotten thing I have survived for some time now but under absolute torture. No use reaching out to higher level management because the person higher up the food chain always wins. You cannot show the truth, if everyone hates it. Do not know when they will fire me, but expecting it sooner rather than later because this has happened to numerous other people., in the same way.

avatar
HubSpot Response
5y
Sorry to hear that you've had such a horrible experience--I would love it if you were open to chatting with someone from my team more about this so we can help, but if you aren't comfortable doing that, I totally understand. This isn't the culture we built or stand for and I would love to help us learn from it and improve it working with eng leadership, so I'm working with our HRBP team to flag this to eng leadership and hear more on this one. -Katie
1.0
Feb 3, 2021

A Ruthless Grind

Recommend
CEO approval
Business Outlook

Pros

- Competitive Pay & Benefits - Unlimited PTO (depending on your role and manager) - WFH indefinitely

Cons

- Inferior product for enterprise customers compared to others in the market - Bizarre cult-like culture masks some serious internal rot - Lots of internal struggle with many different ways to game the system - Not all territories are the same no matter what they say - New rep are given low performing territories and expected to sink or swim - Company is growing quickly which leads to a lot of internal movement - Rapid change has lead to abysmal middle management only interested in their own success - Extreme metrics driven performance expectations often feels like you're beating your head against a wall

avatar
HubSpot Response
5y
Sorry to hear that you had this experience in our sales org. This isn't consistent with others, both past and present, but that doesn't mean we can't learn something from this experience and how we can do better. I'm particularly sorry to hear you felt that new reps weren't set up to succeed and also that you feel that way about middle management. I'll keep an eye on this with the sales HRBPs, sorry to hear about your experience and thank you for the feedback. -Katie
2.0
Feb 8, 2020
Recommend
CEO approval
Business Outlook

Pros

HubSpot has one of the best medical plans, which does not require a health screening to be eligible. Meaning pre-existing conditions and illnesses are covered too. Dependents not only includes spouses and children, but you can also add your girlfriend/boyfriend or partner onto your medical plan with the same exact coverage too. Majority of my colleagues are wonderful people and many of us have formed great friendships due to the culture of the office. We have team-bonding outings and activities, some sponsored by the company and some by our manager/team budget. We have a well stocked pantry with snacks, ice cream, fruits, drinks, cold brew coffee, cold brew tea and even beer - all for free! Not to mention a free weekly lunch on Thursdays for the whole office, which sometimes doesn't feed enough of us, but it is free so can't complain. We have a prayer room for our muslim colleague, we have a mother's room, a meditation room which we all use as a nap room, and we have a fully equipped gym. Having unlimited leave is communicated verbally, but it is not in our contract, as this is only applicable for top performers and if your workload is manageable in your absence. Our contract states 18 days annual leave, which is still pretty good if you add in all the public holidays.

Cons

HubSpot proclaims to be a company with HEART but that is not the case, which is a let-down as I was led to believe otherwise. Employees and Managers are not treated equally or held to the same professional standards. There is also a bias between local and foreign employees. Managers who should be on our UGJ (HubSpot's Use Good Judgement Policy) plan due to their insensitive unethical behavior, comments and action - do not, but instead wins a trip to our annual President's Club and not because of hard work but due to riding on the coattails of the team. Many complains have been made from various people to HR but our HRBP does nothing. There is no consequence to bad behavior and it is made to seem like we are sensitive and should not finger point, and instead we should be the ones to reflect on our own behavior and not nit-pick. When HRBP follows up, it is just a formality, to document, and it is a waste of our time as our feedback gets brushed under the rug, because HRBP has more important things to do. HRBP is hardly in the office, we all wonder what our HRBP actually does. HR is suppose to play a big role in mitigating conflicts. Conversations with HR are expressed as confidential but that is not the case, whatever feedback you've shared gets passed onto your manager. There is no trust and no psychological safety whatsoever. When you try to set up time to talk with HRBP, it either gets rescheduled because HRBP out of office or never happens at all because it gets forgotten and you are left hanging wondering, "What is the point?". Our HRBP tends to get emotional and has expressed that receiving personal feedback is not a strong suit. How then are we supposed to communicate to our HRBP if there are certain things we are unhappy with HR on? Just a few days ago, I saw someone left a feedback on Glassdoor titled "Shady practice being rewarded". Our HRBP should have flagged that AE to management and put that AE on our UGJ plan but did not, if that AE was on the UGJ plan, promotion would not have been triggered and people will not be angrier at this outright scam. Now the whole Singapore office is talking about it, even though no names were mentioned, we know who it is and it is driving morale down. If our HRBP claims to not know about this issue with that AE (which has been happening over an extended period of time and isn't a one -off case), it can be believable, because our HRBP does not bother to build relationships with employees or help resolve internal conflicts, but instead panders only to senior leadership.

avatar
HubSpot Response
6y
Lots to take in here, a few notes below: 1) Promotion criteria in sales are not determined by the HR team, nor is President's Club, so while I'm sorry you are frustrated, those two particular issues are unrelated to your frustration with our team. 2) Just because you don't see/hear a BP flagging something doesn't mean it isn't happening--I spoke with our head of international on the issue you flagged this week--we've been laser focused collectively on employee safety and wellness with regard to coronavirus, so that's been the top priority of our team and the JAPAC leadership teams above all else in the last several weeks. 3) We care a lot about fairness, both the perception of fairness and the practice of it in our promotion criteria, so I can't comment specifically on the issue you highlighted above for employee privacy reasons but it's something we value highly and actively follow up on. Finally, I'll just say that we have a full HR team in JAPAC for a reason, and we actively offer for folks to talk to other folks on our global team if they are interested in doing so, either in region or out of region if there are concerns or a frustration with follow through, so if you have feedback to share, there are a bunch of options and channels to share through and we welcome it. Sorry to hear you're frustrated here, this was tough to read and respond to, but hopefully we can help work through it. -Katie
Viewing 124 - 126 of 4,163 Reviews

Glassdoor has 4,752 HubSpot reviews submitted anonymously by HubSpot employees. Read employee reviews and ratings on Glassdoor to decide if HubSpot is right for you.