–too many "asks" from senior management
–obsession with calls. I believe there are some really good team managers, but senior managers seem to believe every single customer issue needs to be addressed in calls. In EU business culture overall, it is not considered normal to have a call for everything. A lot of good quality work is handled over email. But that is probably a dangerous thing to say, because all of a sudden we get another email KPI "to help us."
–Too many KPIs equals tickbox, equals no time for quality, equals higher stress levels, equals higher staff turn around, equals more account handovers to the people who are left, equals more stress on those left, equals more people leaving –you get the picture right?
–I am a very efficient time manager, but I work late nights and put in hours on the weekends and it is still not enough to keep up with just the daily normal stuff. On top of that I'll be asked to take on extra project/champion roles. Isn't that nuts?
–the worst thing working for HubSpot is the fact that you are not able to take your annual leave and recharge as it is intended. Because you will be held accountable for call targets etc, even when you are not working. If you are on holiday for two weeks you have to make up for all those calls that you missed. In other words, you will have to put in even more overtime in the weeks coming up to your holiday, and also of even more when back. I think it is fair to say that you are systematically punished for taking your statutory holidays. It's horrible.
