HubSpot reviews

3.4

55% would recommend to a friend

(4,145 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jul 1, 2021

Microaggressions, Gaslighting and Racism

Recommend
CEO approval
Business Outlook

Pros

Work life balance C-Suite Events Easy to navigate company Not hard to build community and connect with people

Cons

-I observed POC primarily being awarded opportunities related to DI&B, but not given the support, coaching, championing or opportunities to continue to advance in their career. Their skillset & great work work isn't taken seriously and they just get asked for DI&B things, -Leaders gossip and power-trip a lot. (like saying certain people aren't "fun enough" or "likeable") -HubSpotters who've worked at the company 5+ years were like the cliquey popular kids in Highschool who get rewarded just for being popular and make everyone feel left out. -Instead of providing actionable, constructive feedback, Leadership plays favorites and gives feedback based in emotion, typically tied to how much they like you or not. - If you challenge Leadership, even on appropriate matters like operating models or direction, you're labeled as someone who takes feedback poorly or called a "bad apple" (which a colleague of mine was actually called speaking up too much). -Everyone under Manager level in CS is severely underpaid.

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HubSpot Response
4y
This review is deeply unnerving on a number of levels, and I'd welcome the opportunity to connect directly if you're open to doing so so I can hear your feedback. Regardless, will ensure I work with CS leadership to look at exit data and any other feedback we can learn from--this is the opposite of what we stand for as an organization, so will partner with our BP team and leadership to understand what we can learn from this. -Katie
1.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Getting to keep my stupid Macbook made telling my spouse and kids that I lost my job was great.

Cons

I worked at HubSpot for a year and in my experience, the Culture and HEART stuff is bs. I was one of many laid off and for a company that cares so much about transparency, they shifted from “No Layoffs, to Layoffs possible if things get bad, to… Sorry we are laying you off.” This was in a matter of 90 days and 30 days before that the company leaders were celebrating smashing the sales goals so this layoff was simply a stock bump. Look at the price of the stock change from Jan 31-Feb 5 2023. For a company that said in December, “Worst case scenario only we will lay off, and sent companywide emails about smashing their sales goals, it’s pretty crappy to read an email the last day of January telling me that I am laid off.

2.0
Jul 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Pros - Good sales enablement stack - Nice hardware for us to use - Decent Work/Life balance - HubSpot on your resume - Week of rest in July - VQR for sales reps to get quota relief when they take PTO

Cons

- Something about asking new hires to leave reviews irritates me. HubSpot has enough new hires to manipulate/skew Glassdoor. I'd recommend sorting out one-line five-star reviews. They are not genuine. - Leadership is atrocious. The worst that I've ever seen. See, there are two kinds of people at HubSpot in Sales. 1. Those with lots of RSUs understand the HubSpot game (Drink the Cool-Aid and know your place). 2. Folks who want to build their career at a great company are left out to dry. - Underpaid relative to unrealistic quota. They are not honest about quota attainment and failure is encouraged in many ways as it helps leaders exceed their goals. - Product only competes competitively in one area (Marketing) - Turnover is really bad. No one brings their authentic self to work as you will be judged and mistreated as a result. Believe me, you do not want to be the cranky wheel at HubSpot. - Worst AE support I've seen. No one at HubSpot will help you. Not your manager, not your SE (they don't do demos or much at all). You will succeed or fail and it's 100% on you. - No exit interview upon departure. - Fought company to get earned commissions. - Managers have off-sites, reps stay and work. Never met a HubSpot colleague in my 2+ years.

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HubSpot Response
3y
Sorry to hear you had a not great experience in corp--SE support and onboarding support are a big part of what we are working to improve in the go to market motion, so I think that feedback is more than fair and actively being addressed as we speak. As far as manipulating reviews, that's a) not possible and b) not our objective--we take the good and tough reviews and learn from them and apply them to our culture as we evolve and grow. Will ensure to pass along your feedback to our sales team and business partnerships team, as not getting an exit is a miss on our part. -Katie
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