HubSpot reviews

3.4

55% would recommend to a friend

(4,146 total reviews)
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Yamini Rangan

65% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Great product and they practice their culture code well in their HQ. Great coworkers in HQ and If you join their new team, they will treat you really well during your new hire training..

Cons

For a company that heavily prides itself on culture, humility and transparency, none of these were brought onto their Singapore office. 1) You will be told to ask for help when needed, but you will then be shamed for needing help You will ALWAYS be told to "ask for help or questions" and that you would be provided support, but when an employee bravely asked for help on things they were not certain on to help them in their role, is it "support" to be shamed by the management for not knowing it? Shamed and belittled for voicing out, by the same people that were hired to lead and support the team? 2) Even if you hadn't applied for the job but they had reached out to you, they will interview you, look at your CV, offer you the role after several rounds of interviews and hire you. Then they will tell you you are "inexperienced to work with them" Is it good leadership to constantly tell an employee repeatedly that they are "very inexperience and it is clear that they need to face more of different situations for them to get the experience" but then not providing them the support? If they had thought of an employee as inexperienced, why would they hire the person in the first place, and then only give them 3 months to prove to be exceptional in the role? Additionally, don't be surprised if they also belittle you by saying that your "English and Communication skills are very poor". These comments come from the same people who hired you. Your confidence will be chipped away daily. 3) If you are a local with expertise in the region, they will hire you as a "local face" and also to be someone who can help the company find a middle ground between the local business culture and their American practices. But once you're hired, don't expect the management to want to listen to your feedback. During my tenure, the local/expat Management were adamant of having a "we have tried, tested and proven results for these in the US & Aus, Hence, it would work in the Asia region and you should just follow what is told" mentality. Is this really how you want to Solve For The Customer? 4) Want to know what your progress is like and where you stand in the company? Don't bother asking the management. They will tell you things to deceive you so you would trust them, and then next thing you know, they're done with you. Transparency level = Opaque 5) Your understanding of your jobscope & skill sets needed, your global co-workers in the same roleas understanding, and the local management's expectations of your role will be extremely misaligned. So be quite prepared to be confused and "inexperienced". 6) Understand the features of the products but need more help with explaining them more succinctly? You can ask for help with fellow co-workers and even request for some time to do product training. But don't be surprised that as per Point #1, you will be shamed by the management for being transparent about the help you need and they will spin a story telling other employees that you do not know even the bare minimum. Yet somehow, you passed your New Hire Training. 7) If the company is done with you and you resign on the same day, they will pay you to leave immediately, treat you like a criminal, humiliate you by saying you are not allowed back in the office to pack their own things, like a Bank's retrenchment. 8) For a company that prides themselves on hearing feedback, when an exit interview was requested, it was immediately refused. It required me to go up to the upper management before I was provided one. These were only the few out of many bad experiences I've had with the company; more specifically, the management here in Singapore. It is fine that the company felt that I was not a good fit, but it was absolutely uncalled for to treat someone with such hostility and humiliation. It has left an extremely bad taste in my mouth, and also for the current employees to see how I was mistreated. SUMMARY: My whole time with the company since I returned from their New Hire Training in Boston was handled extremely poorly. Let's just say that for a company who prides themselves on a "great culture (code)" and a "no-jerk" policy, they did not carry that over from their HQ to their other offices (in this case, Singapore).

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HubSpot Response
10y
So sorry to hear we let you down--I'm talking to our Singapore team about how we can understand this feedback better and address areas we need to improve. .Our goal is always to deliver a remarkable experience worldwide, so it saddens me to hear we fell short here in any way--thank you for the feedback. -Katie
1.0
Dec 13, 2019
Recommend
CEO approval
Business Outlook

Pros

There was lots of free stuff, I guess.

Cons

When people tell you this place is a cult, they aren't kidding. It's a glorified adware company that's convinced it's changing the world. Everyone is a ladder-climbing, two-faced snake who will rat you out to management the second you aren't acting "hubspotty" (a word they actually regularly use which at its core means showing up to work smiling and happy to take whatever they give you). They consistently underpay their support workers, and when tasked with brutal overtime, compensate them with pizza. They act like they care about progressive issues but don't actually care about anything other than the bottom line; it's all a PR stunt.

2.0
Jun 20, 2024
Recommend
CEO approval
Business Outlook

Pros

My coworkers are fantastic. Everyone from direct people managers on down are truly fantastic people and I've built many friendships with amazing people in my time here. Remote work is always great!

Cons

HubSpot used to brag that they were the Best Place to Work in America. They don’t seem to be even trying for that anymore. Our eNPS score was the lowest it's ever been, and the entire Support department regularly gets told that we're the backbone of the company, but we get treated so poorly that everybody seems to be packing up and leaving. If you're a minority, they aren't interested in paying more than lip service to diversity. If you're experiencing discrimination, they don’t seem interested in doing anything about it, because there's no business need to do so. AI has taken over large percentages of Support tickets, leaving the difficult work to humans. We're burned out, and the company's response to that burnout is a new pilot program where we're told to work harder, while they try to sugarcoat it as being easier. We are underpaid for our work, and they keep telling us that we're paid average for our role. Support members have very little chance of moving into positions in other departments, and the seeming hard focus on hiring in countries outside the US in order to pay them less for the same work, means there's no chance of advancement.

Viewing 31 - 33 of 4,146 Reviews

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