H&M reviews

3.5

61% would recommend to a friend

(17,376 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

17K reviews
2.0
Jan 3, 2018

Downhill in the last year

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly staff Good progression Discount

Cons

The tension when some members of area team arrive in store can be intense. They are not there day in, day out and don't see how hard things are in current climate with lack of staff hours/ extremely high work load/ more demanding customers. Their feedback can be rude and intimidating and no answer as to why things aren't done 100% is good enough. Shops working with minimum staff still being told to cut hours, forcing people to take holidays but also leaving way too much for the other staff to carry. Definitely an air of favoritism when it comes to higher positions, more about who you know not what you know. Wages are far too low for the work load of Visuals, they pretty much run the shop on less money then the other managers when the other managers can get away with doing very little in some stores. No paid over time and no bonus, or even a thank you most days. Work life balance is not really a thing, long days, long travel and over time all add up to feeling burnt out and demotivated. You can be moved store with no real choice in the matter, saying no is not made feel like an option.

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H&M Response
8y
Dear Sender. We are sorry to hear that you have been experiencing some problems in your employment with H&M. We take any complaints of this nature very seriously and would urge you to follow the company grievance procedure which can be found in your company handbook in order for the matter to be fully investigated. We hope we can work together to resolve this matter. Kind Regards H&M
1.0
Jul 16, 2015
Recommend
CEO approval
Business Outlook

Pros

International company with great products and possibility to work abroad. Many nice colleagues but unfortunately very few nice manager (even though they exist).

Cons

Terrible management and culture. No transparency and very political. When offered a new position threats are often made if you, as an example, want to negotiate you salary. I left the company because of the threats that I experienced at two different departments. Salary is not competitive at all and threats are used to scare employees not to negotiate. If you want to apply for a new job within the company one has to tell ones manager. If you are unlucky your manager might turn against you and lie about you internally. This has happened to two of my old colleagues, both had to leave the company because of this. Managers bullying employees is common and HR are not to trust. Prestige is what drives the management, not the passion for developing people and the company. H&M has a great reputation because of the huge amount of marketing they spend in promoting themselves as employers and many employees are very young and have only worked at H&M so they don't have anything to compare the company with. If you are fine with smiling and saying yes to everything this is the company for you.

1.0
Sep 7, 2019
Recommend
CEO approval
Business Outlook

Pros

salary, nothing much, 25 % off on H&M brands not that much quality

Cons

New AI department is headed by jokers. Politics, no learning curve, unfriendly colleagues, no proper communication you need to dance to the BCG consultant tunes who are doing worst job. Manager were the people who used to work as consultant at BCG and became full time employees now at H&M and doing lot of gambling . have to work odd time like early mornings, no over time compensation.

Viewing 49 - 51 of 17,376 Reviews

Glassdoor has 21,517 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.