H&M reviews

3.5

61% would recommend to a friend

(17,376 total reviews)
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Daniel Erver

63% approve of CEO

46% positive business outlook

H&M has an employee rating of 3.5 out of 5 stars, based on 17,376 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&M employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

17K reviews
1.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Vacation accrual, sick time, ability to travel, internal promotions. The skills I’ve learned in my 10 year journey with the company has helped me feel more empowered and confident for other jobs that I apply for.

Cons

I spent almost 10 years of my life with this company. They will sell you out in a heartbeat. Claim to care about your well-being and growth as a person and an employee and it’s just the biggest bold-faced lie I’ve ever been told. They will give you empty promises and sell you short when a promotion becomes available. Two-faced rats. When there were times of triumph they were celebrated but as soon as things are negative or you don’t complete a task immediately, you are criticized and your shortcomings are blasted on a megaphone. The most unprofessional place I’ve ever had the dissatisfaction of working for. I feel sorry for folks who are still there.

2.0
Feb 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Always busy, never a boring day. Friendly attitude through all levels of the company.

Cons

Too high expectations. Country management constantly expecting you to run the store on less then skeleton staff. Store team are at breaking point. There’s a lot of mental health problem, stress anxiety and depression as a result.

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H&M Response
8y
Thank you for taking the time to share your thoughts. We appreciate you being straightforward about your experience at H&M. As you know, this is one of our values and this supports our future development and growth. We are happy to hear that after more than 8 years in the company you are excited by your work and that there is never a boring day. We are also happy that you are mentioning our great “we are one team” spirit and the great friendly yet committed colleagues that we have. We are sorry to hear that the pressure you or your colleagues have been experiencing in store may have affected your wellbeing. We encourage an open-door policy where every employee should feel they can approach management to gain support in whatever challenges they are faced with, work related or other. We know that our fast-paced environment can sometimes be intense and the hours in store can sometimes feel limited to achieve our common goals. We continuously monitor the business needs as well as the impact on our teams to ensure a good balance for both… But we are taking your feedback on board and will pass this on to your area team. Once again, thank you for taking the time to share this with us.
2.0
Jan 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Discount 25% Progression Great experience as a lot of tasks are completed by management in store

Cons

A lot of favouritism Lack of hours for staff Horrific pay for management compared to competitors Minimal work life balance Very high expectation on such low hours

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H&M Response
8y
Thanks for leaving a review with us. We are happy you value our fantastic treat of 25% off across all our brands. We're glad H&M is a place you can use your entrepreneurial spirit, develop yourself and progress… We truly believe that when you grow, we grow. We do know that our fast-paced environment can sometimes be intense and the resources in store can sometimes feel challenging to achieve our common goals. We are sorry that you feel you have experienced some favoritism in your store. We believe in fairness, equality and transparency for all our employees; we encourage our teams to discuss openly any problem they may have with their managers and see how they can best support them, in line with our values and global leadership expectations. Thanks again for sharing your experience at H&M and thoughts on where we can improve.
Viewing 46 - 48 of 17,376 Reviews

Glassdoor has 21,517 H&M reviews submitted anonymously by H&M employees. Read employee reviews and ratings on Glassdoor to decide if H&M is right for you.