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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,194 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Sep 20, 2024

      Awful

      Bank customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent and some of my coworkers were awesome humans.

      Cons

      You don't get your pay on time. I ended up having so many issues with this. Either someone in HR is clueless or they just do not care about paying you. They lie about pay raises. Don't let them trick you into believing it's a lucrative company. They do not care about your family, including but not limited to a death in the family.

      avatar
      Foundever Response
      10mo
      We’re glad to hear you had a positive connection with some of your teammates and found the compensation fair. As someone who has worked at Foundever for over five years, I personally have not experienced delayed paychecks, and I know how important reliable and timely pay is for all associates. That said, every experience is valid, and when someone encounters payroll or HR-related challenges, it’s something we take seriously. We have systems in place to support resolution of those issues, and we also encourage associates to use resources like our MAX annual survey, Idea Collector, and EverConnect engagement platform to voice concerns and contribute to meaningful improvements. Your feedback will be shared with the appropriate teams to support our ongoing efforts to strengthen the associate experience. Jasmin at Foundever
      1.0
      Sep 10, 2024

      Would not Recommend

      Report manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate position offered a flexible working schedule

      Cons

      Foundever (formerly Sitel) has frequent director & sr. leadership turnover putting inexperienced sr. leaders into place. North America jobs are also beginning to be sent offshore unless required by the client contract to be in NA. Compensation is under industry standards and I have been privy to meetings where they pulled back company-wide increases to support profit margins. Company standard is no raises but rather market adjustments every 2-3 years. Benefits package is underwhelming offering high costs on med/dental, no stock or match options, Foundever (formerly Sitel) has also undergone 3 company initiatives and 1 rebranding in my 3 years employed, showing a lack of direction overall for the organization. This leaves the company culture in constant disarray an confusion

      4.0
      Sep 6, 2024

      Foundever

      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good for entry-level job and to start your career to know know about Canadian work Culture also, it’s good for newcomers

      Cons

      Minimum wage, no paid Sick leaves, No weekends off, rotational shifts

      avatar
      Foundever Response
      1y
      Thank you for this thoughtful review. We agree that Foundever is an excellent place to start your career with a strong focus on client support. We take pride in our track record for employee growth, over 84% of our management has been promoted from within the organization. Additionally, we recognize the importance of compensation and conduct regular market analyses to ensure we remain competitive. Thank you for this feedback, we will be sharing with appropriate teams. Kim at Foundever
      Viewing 235 - 237 of 19,194 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,631 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.