Foundever reviews

3.9

77% would recommend to a friend

(19,143 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

None unless you like spending every holiday away from your children and family for no bonus pay only holiday pay and no offer to have a weekend off every four years . I mean if you like that lifestyle sure it’s great

Cons

Took company four years to offer equipment and ship it out. There are no sick days. You accrue pto very slowly and have to ask to use it two weeks in advance and it rarely gets approved. You will be hired into a shift and told you can apply to other shifts later on. My shift did not ever change. I was not offered a different one. I worked every weekend , Christmas, thanksgiving, new years, 4 th of July for four years away from my family. I was treated like a literal number at this company where there is literally no work life balance . They do not care for people.

1.0
Aug 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Working from home Making money No experience required High school education They send you equipment (that barely works)

Cons

If your power goes out or internet goes out it is your fault and you are given a penalty even if it is only out a few minutes. They can offer you a job, get you to sign everything then randomly rescind the offer without even warning you, leaving you unemployed (this has happened twice) They lower your pay whenever they want (mine has been lowered since I started) They give you no time off and if you have an emergency they penalize you They treat their employees like a number instead of a human being The managers are completely incompetent in every project and don’t do anything They provide no help or communication (it can take up to 2 weeks to get a response about an issue) The insurance they provide is terrible and doesn’t even cover prescriptions They will take advantage of you as much as possible and never promote you Their systems are all disorganized and barely work, making it nearly impossible to correctly solve issues They do not give you adequate training on any project If they can find a way to not pay you for your time, they will

1.0
Aug 16, 2024
Recommend
CEO approval
Business Outlook

Pros

None. Other agents are lovely usually though.

Cons

Poor management styles, forced hierarchy, stressful environment and being treated like a number, little to no real support, patronising attitudes and tones from management. Some managers are extremely micromanaging, chaotic and unclear. The tasks are boring and you are pushed to do 50 cases per day yet quality monitoring is vigorous and you will receive a note on every single minor and often subjective mistake you had made. The toxicity from the management side can absolutely ruin your mental health and self-esteem. Only work here if you are able to stay immune to negativity and criticism, avoid like plague if you care. Training programs are not great. You must use your own phone to log in, your own electricity at home, and every second going over of your break times is being monitored and commented on. If you are ill, you wont be paid and will get a disciplinary. Respect only goes one way. Truly the most horrific employment experience I have ever had.

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Foundever Response
1y
Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed a positive relationship with your colleagues, as fostering supportive daily interactions is something we truly value. Your observations about management styles, workload, and the work environment are incredibly valuable to us. We are committed to cultivating a supportive workplace where every team member feels valued and respected. Your insights into areas like management practices, communication, and employee well-being will guide us in making meaningful improvements that enhance the experience for everyone on our team. We greatly appreciate your invaluable comments! ~ Julia from Foundever
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