Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Foundever. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Foundever?

77% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4406) , Customer Service Representative (CSR) (1492) , Customer Service Professional (745) , Customer Service Agent (693) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (249) , Learning Specialist (202) , Operations Manager (197) , Technical Support (178) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1060 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 656 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 462 reviews)); "Benefits are good and fair" ((in 460 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 350 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1154 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 790 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 237 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 134 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

Foundever reviews

3.9

77% would recommend to a friend

(19,143 total reviews)

Laurent Uberti

83% approve of CEO

70% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.6

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Feb 22, 2017

Worst training, Unorganized, Unprofessional

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

I can't think of anything that was good about this situation. Pay was $9 an hr half the equipment did not work so about 80% of training was everyone yelling about equipment being down.

Cons

Training was noting but contradictions and confusion. No proper training and they had you answering calls in 3 weeks. We didn't even have half the logins to our systems that we would use on a daily basis when they put us on the phones.

1.0

Aug 15, 2016

Bad Company to work at home for

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Able to work from home

Cons

Low Pay especially since they want you to be tech suppport and customer service Not enough support system for WAH agents Coaches/trainers barely know more than agents not good resources to go to for help Conflicting ideas of what is expected of you in training and once in production The customers tended to know what was going on before agents. got most of my updates on line or via news/social media before received from company. system not the greatest. I can go on and on on the cons but wont for now.

2.0

Nov 13, 2024

No investment into tenured non-salaried/non-licensed agent

Aarp customer service representative

Recommend

CEO approval

Business Outlook

Pros

The TLs and SMEs at the AARP program are kind and always try to look out for you without being denigrating about performance. The TLs always advocate for you without fail. There is no harassment for taking bathroom breaks as needed and coworkers are genuinely nice people who care about each other a lot. The work is challenging and there is much opportunity to learn from different positions, especially digital services where you spend time learning about different sections of the AARP website.

Cons

Impossible to get a raise without upskilling, which only gives you a $1 raise (Spanish agents get only a dollar raise as well despite dealing with both English and Spanish callers). If you become a chat agent, it's considered a "lateral promotion" so there is no pay raise associated. 1 and a half years at Foundever for a $0.30 raise. There is no benefits/pay investment into tenured agents at all, no matter how long you stay in the company for.

Viewing 46 - 48 of 19,143 Reviews

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Foundever

Foundever reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Worst training, Unorganized, Unprofessional

Bad Company to work at home for

No investment into tenured non-salaried/non-licensed agent

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