Five Guys reviews

3.6

61% would recommend to a friend

(4,776 total reviews)
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Jerry Murrell

77% approve of CEO

46% positive business outlook

Five Guys has an employee rating of 3.6 out of 5 stars, based on 4,776 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five Guys employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.4 stars).

Reviews by job title

5K reviews
2.0
Jan 12, 2018

Core Values Gone Astray

Recommend
CEO approval
Business Outlook

Pros

Team oriented work environment Bonus program

Cons

The company originally was all about teamwork and creating a positive friendly environment. Having trained as a manager the messages were really clear, we care about the guest experience and our crew. Fast forward April of 2017, huge company shake down, won’t get into details but from that day forward it became “Sales, labor, sales, labor!!” Store managers were forced to cut their labor forcing a tremendous workload into the crew while still being refused raises, and expected to be able to run shifts with only 3-4 employees because of labor. Policies started going into place to up sell to the customers, instead of just serving honest clean food. It became trick them into buying a large drink, or large fries etc, “ring them in for two patty burgers and unless they say anything keep it at two patties.” Slowly but surely the company lost sight of its core values valuing money and profit. 2017 was the first year where crew memebers were treated as numbers and not actually people.

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Five Guys Response
8y
We appreciate your feedback and have not lost sight of the importance of each and every one of our employees. We will continue to focus on the employee experience to ensure that everyone is valued, and has opportunities to learn and grow.
1.0
Jan 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Good food Easy job Good hours Free meal Sometimes got help Cleaning was easy Drinks Can make own food when not busy

Cons

Rude coworkers Bad management Cashiers had a lot to do random secret guests No breaks Bad pay No break room

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Five Guys Response
8y
Thanks for the feedback. We apologize that you didn't have an experience that we'd expect at any of our locations.
2.0
Dec 29, 2017
Recommend
CEO approval
Business Outlook

Pros

The work is so easy and streamlined any simpleton could have an easy day. If you can even call it flexible scheduling because they just won’t put you on the schedule if they don’t need you that day. I’d call it flexible for the business. Free fries

Cons

The cons are so extensive it’s embarrassing. The upper management is just so terrible I can’t even imagine how this company has gotten so big. They’re essentially children and have no conflict resolution skills. My pay checks have been off twice and it’s like jumping through hoops just to get in contact with someone. My store was left with out a manager for over a month and probably still is. That location is Brookfield Connecticut and it’s so incredibly dilapidated that the fire marshal was in awe. The district manager is so uninvolved in an understaffed store it’s laughable. He told me in the interview he was only in that position due to leverage in a franchise (should have been a red flag). More than half the employees don’t even follow the proper guidelines of sanitation and prepping. The secret shops are hardly even worth it considering the guidelines are so strict. My biggest question is if Jerry Murrell would rather spend money on employees than marketing why does he ACTUALLY do it? It because they aren’t a “family run” company. Jerry doesn’t do anything and they hired a bunch of business executives to run the company. It’s clear because there is no actual concern for what goes on in the stores. In the end my review doesn’t matter though because all that will happen is five guys will respond with a “Thanks for the review, we’re glad that you were able to take advantage of our flexible scheduling” because that’s the right PR move for them. Don’t work here unless you don’t want anything better for yourself.

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Five Guys Response
8y
We apologize that you had an experience that is not what we'd expect at one of our locations. We would love to hear more from you regarding your concerns and ways we can improve.
Viewing 154 - 156 of 4,776 Reviews

Glassdoor has 5,217 Five Guys reviews submitted anonymously by Five Guys employees. Read employee reviews and ratings on Glassdoor to decide if Five Guys is right for you.