The company originally was all about teamwork and creating a positive friendly environment. Having trained as a manager the messages were really clear, we care about the guest experience and our crew. Fast forward April of 2017, huge company shake down, won’t get into details but from that day forward it became “Sales, labor, sales, labor!!” Store managers were forced to cut their labor forcing a tremendous workload into the crew while still being refused raises, and expected to be able to run shifts with only 3-4 employees because of labor. Policies started going into place to up sell to the customers, instead of just serving honest clean food. It became trick them into buying a large drink, or large fries etc, “ring them in for two patty burgers and unless they say anything keep it at two patties.” Slowly but surely the company lost sight of its core values valuing money and profit. 2017 was the first year where crew memebers were treated as numbers and not actually people.
