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      Checkout.com

      Engaged Employer

      Checkout.com reviews

      3.9

      79% would recommend to a friend

      (1,106 total reviews)
      avatar

      Guillaume Pousaz

      86% approve of CEO

      84% positive business outlook

      Ratings by category

      4.3

      Compensation and benefits

      4.2

      Diversity & inclusion

      4.1

      Career opportunities

      3.9

      Culture & values

      3.7

      Senior management

      3.2

      Work/Life balance

      Checkout.com has an employee rating of 3.9 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Checkout.com employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Jul 11, 2022

      Not what you'd expect - defo not a Stripe or Adyen

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Really good onboarding process, probably the best I've seen in my time working. - Young head count with a lot of enthusiasm. - Interesting place to work for in the payments space - CEO is a nice smart guy that is genuine about the mission (pity the rest of C-level aren't to par)

      Cons

      Unfortunately there are a lot of cons here... Firstly let me say that CKO would encourage people to leave 5 star reviews here, and you can tell when you read a basic "oh life is amazing" review who is behind that. 1. They pitch themselves as the direct competitors to Adyen and Stripe and in culture and tech stack they are not even close. No wonder we could never recruit from those 2 companies. 2. The benefits are below average. Lets just say you start with 24 days of holiday...I've never had less than 25 and in some places 30. Bad start. You do get your bday off(if on weekday) and can accrue up to 2 days more if you are there 2 years or more. 3. The attrition levels are insane. A lot of people don't even make it to a year working there and they are gone. Apparently you need to adapt to the "CKO way". 4. There is a "we are an agile company" and I saw many processes of a startup. The commercial teams barely used a CRM, it was the wild west and people would oversell products not even live, which was bad for the engineers and the CSM teams. 5. As someone has mentioned before the flexidays are obligatory, so if your team is told to come Thursdays and Friday you have to...that doesnt seem like forward thinking. 6. Management and C-level for some reason are mostly from the US and with a SaaS background which has not translated well. 7. There are a lot of the "original" members that think CKO is theirs and own the place, HR never does anything about it even when reported. 8. Many teams are understaffed like finance or operations with teams struggling and leaving because of the pressure.

      avatar
      Checkout.com Response
      3y
      Hi there, Thank you for taking the time to leave us such a detailed review on your time with us. I’m glad you found Checkout.com to be an energetic and interesting place to work, and that the onboarding team made sure you were set up for success when you joined us. Thank you for taking the time to share your thoughts. There are clearly some things for us to work on, and your feedback helps us to focus on that. One thing to clarify upfront is that we don’t encourage colleagues to leave 5 star reviews on our profile. And, what makes Glassdoor reliable is that companies don’t have control over how much people want to disclose when sharing their comments. We ask our colleagues for anonymous, honest feedback on their employment experience and do this after they’ve been with us for at least a year. While there’s a lot to admire from other companies in the payments landscape, we’re proud to be different in our approach to other payment platforms in how we build our teams and our products. That’s what we like to think makes us best placed to support our clients around the world. As a rapidly scaling company, providing the most effective benefits for our team is important to us and over the past six months we’ve been rolling out new offerings as well as enhancing existing benefits - and there’s more to come. We also take your comments about team structure and resourcing onboard. Our in-house recruitment team is focusing on priority roles across all departments and locations to ensure we have the teams in place to meet our ambitious goals. Thank you again for being so specific with your feedback; it makes things more precise and actionable for us. I wish you the best, and if you do have anything else you’d like to add, please don’t hesitate to reach out to people.acquisition@checkout.com and the team will ensure the feedback reaches me. Kerry Van Voris (Chief People Officer)
      1.0
      Mar 3, 2024

      Toxic Workplace

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      FinTech Startup Ambitious Good Engineering Team but running out

      Cons

      Micro management Bad work life balance Inflexible work environment Frequent re-orgs Layoffs Mediocre benefits

      avatar
      Checkout.com Response
      1y
      Thanks you so much for your honest feedback about your experience at Checkout.com. We are an ambitious company who are constantly on the forefront of change. Naturally this means that we as a business have had to adjust and continue to adjust as we grow into the next phase of our journey. We strive to ensure we have processes in place to ensure stable growth however, like many companies in the recent years, we acknowledge that we had grown beyond what was considered sustainable in the recent economic climate, which ultimately we had to adjust on in order to focus on building a self sustaining business.
      1.0
      Feb 25, 2023

      No results + HR violations + Homophobia + Favoritism = CKO US

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The NY office Kind, hardworking coworkers Free food most days (hit or miss) Had some brand momentum in the beginning and was able to attract some great talent (largely out the door now)

      Cons

      A lot: - Sales Managers mostly haven’t made a commission in 2022/23 - the product is ridiculously difficult to sell - once you get in the door, pricing is agreed and a deal is struck, you have to pass underwriting which has a notorious 25(ish)% success rate - your entire pipeline could be wiped out - no brand awareness in the US - and marketing is doing their best but no results yet - the leadership is woefully inept. There are 2/3 pod leaders that are genuinely talented and good managers - the rest (typically the remote ones) are so, so bad. “Bad” = wildly insecure, picks favorites, results don’t matter - only perception, etc. - Changed the sales comp plan from 12.5% for 2 years + residuals to 15% flat for 12 months - tried to play it off as if we were going to be making more $ - HR sloppily sent out a broad, scary ‘post termination activities’ docusign a month ago - essentially saying the signor wasn’t allowed to work in payments or adjacent companies, ever. Only the sales team got this docusign I’ve even had my brush of homophobia at CKO. Exec leadership did nothing (actually the opposite - sided with the offender claiming “please don’t rock the ship”). I regret not going to HR with this but I was intimidated. Checkout US is a very different animal than in the rest of the world. I’d be a bit more inclined to join in the EU or APAC (after a thorough due diligence) I am grateful for one thing - I’ve been given a barometer for measuring a good vs bad culture - There are certain individuals in leadership that I will never, ever work under again.

      avatar
      Checkout.com Response
      3y
      Thank you for your detailed review. We’re sorry to read this, and this certainly does not represent the culture we want to create. We have a zero-tolerance policy for discrimination and encourage employees to speak to their People Business partners if they see or experience this. We’re building a sophisticated suite of products that solve complex challenges for our merchants, and like many businesses, we utilize non-competes to protect our customers and data. As we expand in new markets, our goal is to invest in a high-performance culture that enables us to fairly and consistently reward top-performing employees.
      Viewing 61 - 63 of 1,106 Reviews
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      ReviewsCheckout.com reviews

      Glassdoor has 1,159 Checkout.com reviews submitted anonymously by Checkout.com employees. Read employee reviews and ratings on Glassdoor to decide if Checkout.com is right for you.