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      CarMax

      Engaged Employer

      CarMax reviews

      3.5

      59% would recommend to a friend

      (8,184 total reviews)
      avatar

      Keith Barr

      44% approve of CEO

      49% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Culture & values

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Work/Life balance

      3.2

      Senior management

      CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jan 2, 2018

      the pay is not what it seems

      Sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      great staff, management...everyone works well be it in service, business office, sales and appraisers. team work at it's best!!!

      Cons

      if management tend to have their favs.... also the pay is not what it seems. You have to work more than your total hours to get commission. for example if you work40 hrs, you would have to sell at least 4 cars with maxcare to get paid commission, meaning it's not hours plus commission it's hours or commission. This is not what was explained at all. Alot of work for the pay you get and many times working way too many hrs for little reward, just an hourly rate.

      2.0
      Dec 17, 2017

      Corporate Greed. Fake Culture that Senior Management does not believe in.

      Buyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hours were great and when I left work for the day, my day ended when I left Carmax. The job was very easy for me and I excelled at it consistently. I always enjoyed working with my direct peers. We could always find a way to have fun at work in the buyers office, so much so that other departments would always flock to our office.

      Cons

      The culture changed so much over the last 5 years that all Carmax wants is robots. They do not care about the people that helped build the company to where it is today. They RIG the yearly gallup survey with an internal code so they can track your responses. This is how they are able to stay on the Fortune 100 best places to work. The reviews here are more accurate as I have also read them all. They have some major deceptive practices that I can't comment on the details being a former employee. As an employee of Carmax, I was trained and forced to defend these policies that were against our customers best interests. The micromanagement and disrespect of Senior Management are the reasons I left. They will talk about you in depth behind closed doors, so much so that you need to become close with a senior manager in another department to find out what is said about you.

      Viewing 145 - 147 of 8,184 Reviews
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      Glassdoor has 8,353 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.