the pay is not what it seems - Sales Consultant CarMax Employee Review

2.0
Jan 2, 2018
Recommend
CEO approval
Business Outlook

Pros

great staff, management...everyone works well be it in service, business office, sales and appraisers. team work at it's best!!!

Cons

if management tend to have their favs.... also the pay is not what it seems. You have to work more than your total hours to get commission. for example if you work40 hrs, you would have to sell at least 4 cars with maxcare to get paid commission, meaning it's not hours plus commission it's hours or commission. This is not what was explained at all. Alot of work for the pay you get and many times working way too many hrs for little reward, just an hourly rate.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing benefits with 6% 401k matching and tuition reimbursement.

Cons

Highly reliant on the quality of management at the store location.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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