Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 450 reviews)); "Culture is great and rewarding" ((in 327 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 301 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 560 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 463 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 240 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 240 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 13, 2016

Good experience, dont stay forever

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great Opportunity for entry level sales environment. The exposure can be a little stressful at the beginning but teaches you to overcome obstacles and objections, and shows you the importance of building relationships in the sales environment. Invaluable experience that will help moving forward.

Cons

Doesnt require much experience so youre surrounded by people who dont belong in sales. Company does NOT take care of their vehicles. At least not in San Diego. Make sure you get the service plan cuz youll need it.

3.0

Jun 14, 2016

Sales Consultant

Sales professional

Recommend

CEO approval

Business Outlook

Pros

Attempts to make workplace fun. No haggling on prices

Cons

Management does not live up to integrity espoused by Corporation. There are ongoing efforts to de-personalize the sales consultants. The corporation talks about promotional opportunities for employees and then hires from outside. Not truthful about earnings.

2.0

May 25, 2016

What it's like to work selling used-cars, a genuine review

Automotive sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great training process, great people, huge selection of inventory, large number of walk-through customers, very few slow days, good sales crm tools and the process for buying cars is easy albeit a bit flawed. It's a good entry-level job for the training and experience.

Cons

Rigid processes, employee feedback not always taken into consideration, pricing high and MaxCare no longer as good, sub-prime auto loans with very high interest rates, car hold policies, managers will pressure sales people to be pushy even if it means poorer customer service. Sales commission structure hadn't been increased in 10+ years, unless a manager is what you want to move into, not a lot of room for growth, lots of turnover, and favoritism is found in each department. Hard to request time off and schedule changes.

Viewing 358 - 360 of 8,197 Reviews

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Jobs at CarMax

Business Office Associate

Business Office Associate - Lead

Cosmetic Reconditioning Associate II 2nd Shift"

Prep/Painter ( 2nd/Night Shift )

Business Office Associate - Part Time

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good experience, dont stay forever

Sales Consultant

What it's like to work selling used-cars, a genuine review

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