CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Sep 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent Partial uniforms provided

Cons

Each store has its own set of rules and they don't tell you the rules until you already have violated one. Lots of entry level salespeople and low talent individuals and they love these people and wont get rid of them because they do massive amounts of appraisals which is where they make all their money outside of financing. Gossip and rumor mill is insane. Taking time off isn't possible until after 6 months Training program scripted and annoying - your actual training level strongly depends on your mentor sales associate. If you get a lazy one, you wont learn much. Not really interested in selling cars as much as doing appraisals. The Draw/SUB system is terrible and designed to make it difficult for you to make a decent living. The Commission is bottom of the barrel. If you are lucky you can make 35-40k but you will need to HUSTLE hard and work your off days.

1.0
Aug 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits, casual dress code. You can wear shorts, and many do

Cons

The customer experience overall is a good one. Much better than at a traditional dealership. Your earn $15/hr (CA) or commission whichever is greater. You earn $160 per each car you sell regardless of how much the car costs. So you have to sell about 8 cars in two weeks to exceed the hourly wage. Or a few less cars and sell the extended warranty and gap insurance. You as the sales consultant offer that as well. The condition of the cars varies greatly both mechanically and cosmetically. CarMax has a QA team that is supposed to make sure that the cars are clean and no issues before they hit the front lot but that doesn't always happen. I have had test drives with customers where the check engine light has turned on during the test drive. You will spend most of your day with customers who want an appraisal . If a customer likes the price CarMax offers to buy their car from them you earn $50. The process of the appraisal takes a bout 45min to an hour long. During that time you are required to wait with the customer. It's supposed to make them fell like the time isn't dragging on sitting in the lobby. I left for a job where I earn both my hourly and commission.

2.0
Aug 16, 2018

Repeating Circuit City

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are friendly and it has a good 401k match with roth option.

Cons

Store employees are overworked Pay is better at normal dealerships Work life balance is terrible

Viewing 328 - 330 of 8,196 Reviews

Glassdoor has 8,365 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.