Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 745 reviews)); "Great people and very diverse" ((in 462 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 309 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 562 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 451 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 233 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Sep 26, 2018

Must drink the Carmax koolaid

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Large inventory, good training tools, very high tech.

Cons

Incompetent managers, micro managing, low commission per unit.

3.0

Sep 26, 2018

Fun environment for younger adult

Car detailer

Recommend

CEO approval

Business Outlook

Pros

Good environment for unique individuals Could practically work whenever for overtime purposes Work at your pace Opportunity to drive many different vehicles Quality training if never been in the industry

Cons

Management always wanted production numbers higher Staffing low but still expected same output No real career growth Hard to apply within store if your job has a high turnover rate

1.0

Sep 11, 2018

Would not recommend

Reconditioning associate

Recommend

CEO approval

Business Outlook

Pros

Easiest job I have ever had... that really the only pro I can think of after working here

Cons

Lack of growth and development, management was absolutely horrid in decision making and treatment of employees, management plays favorites and cherry picks who has to follow what rules. poor pay with slight chance of a yearly bonus and raises are unheard of unless corporate decides that the department nationwide is being underpaid compared to competitors.

Viewing 325 - 327 of 8,196 Reviews

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Must drink the Carmax koolaid

Fun environment for younger adult

Would not recommend

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