Highly suggest you avoid. - Sales Consultant CarMax Employee Review

2.0
Sep 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent Partial uniforms provided

Cons

Each store has its own set of rules and they don't tell you the rules until you already have violated one. Lots of entry level salespeople and low talent individuals and they love these people and wont get rid of them because they do massive amounts of appraisals which is where they make all their money outside of financing. Gossip and rumor mill is insane. Taking time off isn't possible until after 6 months Training program scripted and annoying - your actual training level strongly depends on your mentor sales associate. If you get a lazy one, you wont learn much. Not really interested in selling cars as much as doing appraisals. The Draw/SUB system is terrible and designed to make it difficult for you to make a decent living. The Commission is bottom of the barrel. If you are lucky you can make 35-40k but you will need to HUSTLE hard and work your off days.

Explore other reviews about CarMax

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive, inclusive culture with supportive coworkers and a friendly environment. Feels like my manager really cares about my work and interests.

Cons

Going to in person/in office 5x/week.

1
4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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