Sep 18, 2018
Capco Response
7yWe are disappointed by this feedback but have sought to respond to reach of the points you raise.
1. Promotions at Capco are based on the quality of the work you deliver, not on popularity. The foundation of any promotion is a sustained high performance rating which is dependent on 4 factors (your business results, assessments by your coach and managers, your involvement in broader ‘community’ activities outside your immediate role and your compliance with firm regulations and training standards). Promotion proposals are then subject to a review by business leaders and HR to ensure fairness and consistency and by senior leaders outside your business who can take a broader view of fairness in standards across the firm. The ability to engage with colleagues and clients will contribute to being a good performer but promotion will reflect a much broader range of considerations.
2. It is true that some junior people may progress more quickly in Capco than others who have been here a bit longer. One of the things that differentiates Capco from other firms is our commitment to accelerate progression on high performance and contribution rather than time served. Good people will progress more quickly in Capco than they will elsewhere.
3. We encourage all leaders in the business to be visible to their people and this would be something on which leaders in Capco are assessed. If there are concerns that our high standards are not being met in this regard, we encourage people to speak out or raise issues with other leaders. Generally our work patterns provide for regular meetings with your leaders and engagement at a Capco office rather than the client site.
4. Capco is a broader management consulting practice that offers a wide range of solutions and services to clients. Like most consulting firms some of our work will be on providing resource to supplement the clients on a particular project, but our strategy is to move from this activity to more value add propositions such as Cyber Security, Big Data and Digital. We are investing heavily in these areas in both recruitment and development. We are encouraging those with an interest in working in new projects and capabilities to let us know as barriers to mobility are low in Capco both in relation to capabilities and locations.
5. Capco is currently celebrating our 20th anniversary and we have held a number of birthday celebrations across the firm. To suggest that this and other social activities take precedent to client service and the development of progression of our people is not true. The success we are enjoying and our rapid growth is a testament to the fact that we are forensically focussed on exceeding the expectations of our clients, and providing our people with every opportunity to further their careers. However, we also appreciate that people will work together better if they have some time to have fun and engage with their colleagues outside work.
6. Rapid growth means that we must recruit in large numbers to satisfy the needs of our clients but I can reassure you that despite the increase in our workforce, there has been no slippage in the requirements in place to ensure we recruit and attract the right talent and potential. If we were to relax these standards it would quickly become apparent to our people and clients and have a negative impact on growth. This year the firm will again exceed the growth in our sector and competitors and this will be at least partly dependent on attracting, recruiting and developing the best talent.