B&Q reviews

3.5

62% would recommend to a friend

(3,378 total reviews)

Graham Bell

64% approve of CEO

47% positive business outlook

B&Q has an employee rating of 3.5 out of 5 stars, based on 3,378 company reviews on Glassdoor which indicates that most employees have a good working experience there. The B&Q employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Oct 29, 2020
Recommend
CEO approval
Business Outlook

Pros

50% of your colleagues are friendly and nice and easy to work with and get along. 20% Staff discount.

Cons

The whole company is poorly managed and we are told we are hear for the greater good of the company and should worship B&Q as if it is a religion. Staff are overworked and exploited with poor pay and working conditions. The company cuts costs at every level that you are burden with so much workload. The stores are understaffed and poorly run that it has a negative consequence on the employees in terms of customers complaining and taking out their frustration and shouting at the poor service you give them. Everyone has a can't do attitude to work and the moral is really low due to the poor pay, workload, bad management, bad culture and working conditions which ruin your health. Everyone wants to leave and find a better job. But B&Q exploits the weak and vulnerable in society who can't get jobs elsewhere and are stuck and trapped there. The management and the company don't care about the workers and treat you like rubbish. I have never worked in a company like this. The management and the company don't care about the workers and treat you like rubbish. I have never worked in a company like this. 1) 50% of your colleagues are scally and chaves. 2) Poor pay 50p to £1 above the minimum wage. 3) Overworked doing 3/4 peoples jobs, as the company does not employ people. 4) No training given so you have not got a clue how do the job properly. 5) Short staff on every area of the store. 6) Management are rubbish and don’t have a clue how to manage people and get the best out of people. 7) Moral is really low 8) Poor health and safety and working conditions that you end up hurting your back, cutting your fingers, engaging with chemicals with no safety measures 9) Staff toilets are not clean that you can’t even breath when you go in there, smells of pooh. 10) Staff canteen is dirty 11) No career development, but who wants to work there anywhere. 11) Exploitation of the weak and vulnerable in society who can’t get jobs elsewhere. 12) Customers who shout and abuse customers because of the poor service they get from the company. 13) 3 people on the tills when we have 30 checkout machines. 14) Rude and racist colleagues who don’t like the BAME people. 15) Cutting corners at all level that you are impacted in a negative way e.g. trying advise customers on building material when you don’t have a clue. 16) Breaks and lunch break can’t be took on time and at times not be able to take them. 17) Getting paid overtime is a nightmare, you have to chase them all the time to get them to process it. 18) Hard to take annual leave because they have limits and if you don’t take them you lose them. 19) Rotas are poorly done and changed so you get turned away when you are schedule to work. 20) Supervisor/Team Leader don’t have clue how to manage and do their jobs properly 21) everyone hates working there and want to leave and are workshy. 22) Employees and managers are sleeping around at work with each other on nights and getting dunked and creates the work gossips (Christmas is popular time). 23) Stressed out employees because of the pressure of work and customer demands. 24) A lot of workplace politics and gossip leading to conflict and problems at work. 25) Management and supervisors don’t care about employees or making a good place to work. 26) I was working so hard and fast and running around like a dog that I lost weight and ruin my health. 27) No work life balance, slaved to the company. 28) Management and other colleges are bullies and tend to group up on you. 29) Working there is a prison sentence and the only goal you will make there is to leave as soon as possible, unless you have a screw lose and wish to remain 30) Hundreds of products without correct prices and you have to run like a dog to get the correct price and apologies to the customers while they shout and become frustrated with you because of the time it take to get the correct price.

1.0
Aug 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Regular staff, non management are the most lovely people you’ll meet

Cons

Little to no benefits of working there. Management treat you like you’re worthless and let all their power go to their heads. Shifts are very inconsistent patterns Managers are lazy If they don’t like you they’ll find every reason to get rid of you even if you’re doing a good job. Your problems don’t matter to them unless it affects them.

avatar
B&Q Response
5y
Thanks for your comments, and sorry to read that you had a negative experience in your specific store. We'll be sure to share your review with the relevant management team so that they can make changes.
1.0
Sep 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Great store front colleagues. Good rate of pay. Enjoyed my time and great experience. Received accreditations. Increase in contract.

Cons

Terrible management who priortise outside relationships inside work. Supervisor sleeping with manager to keep her position. Not following procedures. Not following employee handbook regulations. Breaching conduct. I have been a victim of discrimination with an unfair dismissal for being poorly 4 times in a year with 95% attendance out of 170 shifts, (excellent record with zero lateness) There is no other reason but the grounds of attendance. My case is being reviewed by lawyers. They have in the past taken similar cases resolving disputes between employees of B&Q. No consideration to GP records or any of my great service awards received whilst in B&Q as well as my qualities. Suspended me and escorted off the premises for no reason whatsoever but for being poorly 4 separate times in a year. Left me traumatised, humiliated in front of my colleagues and burdened my life and family. Was told because I am under 18 months I have no rights to appeal. Any person has a right to be treated in a fair manner. I was given 3 days notice. Most importantly no verbal or written warning whatsoever. My colleagues, friends and family are still shocked and messaging me how disappointed they are. Managers refusing to comment apart from telling me it's procedure. Trying to hide it under this under the carpet is not going to help!

avatar
B&Q Response
8y
Thank you for taking the time to write a review. We want every colleague to have a great experience working with us, your feedback will be passed to the relevant team.
Viewing 22 - 24 of 3,378 Reviews

Glassdoor has 3,532 B&Q reviews submitted anonymously by B&Q employees. Read employee reviews and ratings on Glassdoor to decide if B&Q is right for you.