Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,655 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,655 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      19K reviews
      4.0
      Jan 25, 2016

      Work/Life Balance, whatever that means to you, is big at Amex

      Senior manager - risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relative to its peers, especially in NYC, Amex work culture is less intense while still challenging and, in most cases, rewarding. Some of the smartest and most talented individuals work here. There is a strong focus on ethics and compliance, but at its core, the company truly does look after its customers' best interest (which cannot be said of other banks), and this of course is exemplified by its much-vaunted customer service, as any cardmember can attest to.

      Cons

      Innovation can be slow sometimes, although for an ancient company, it's doing a decent job at staying relevant. As a whole, it is risk-averse and more of a fast follower than an early adopter, so to speak. Compensation is at par with, or only slightly better than, industry average, which means that in super-competitive NYC, yes, you will get paid more working for a competitor (although one has to keep the work/balance thing in mind).

      4.0
      Jan 1, 2016

      Business Development Manager

      Manager, business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote position. Great local management. Lots of resources to get what you need done, even being remote. Lots of upside for $ and career growth if you work hard and make the right connections internally. Positive, good and (some) smart people whom you can learn a lot from. Excellent work-life balance. Good benefits. The company takes care of you. Great brand to represent and to have on your resume. Brand makes accessing customers and targets simple. All local reps in your market from other companies will want to work with you and "leverage" the power of the Amex brand, so makes networking easy.

      Cons

      Lagging a bit in technology and in the payments industry. Typical, large company mentality....slow moving, almost 60K employees so to be expected. Being successful at Amex is all about putting yourself out there - getting your results and yourself noticed so you can build your own brand internally (not really a con, just good to know what you're getting into).

      2.0
      Dec 12, 2015

      Lost its way

      Director - risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amex has a good employee culture overall and can be a great school at the onset of one's career. Because of its size there are a lot of opportunities to do new things, acquire new skills, work abroad and build an exciting career. For those of us who spent most of our adult life there is was our second home and family. And in many ways Amex encouraged strong team spirit and inspired loyalty. Also it still has a good product and brand which make employees feel proud to work there and create opportunities to get good jobs after they leave.

      Cons

      Unfortunately in the past few years Amex lost its way. On one hand it hasn't been able to innovate enough and stay current while the market pressures are making it very difficult to maintain its current position. On the other, the formerly great employee culture has eroded in several areas turning to extremely competitive, over-pressuring and unforgiving. Moreover Amex is the classic example of promoting undeserving people simply for managing up well. Networking and presenting well is a lot more important than actually doing good work.

      Viewing 508 - 510 of 18,655 Reviews
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      ReviewsAmerican Express reviews

      Glassdoor has 22,014 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.