American Express reviews

4.1

82% would recommend to a friend

(18,655 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,655 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Dec 10, 2015

Business Systems Analyst

Recommend
CEO approval
Business Outlook

Pros

All the time I was there, the chance for advancement was there for the taking. You just had to take the initiative to inquire and do whatever it took to make it happen, even if it was a year later. The benefits and 401 k were amazing. I had so many wonderful managers and senior leader's. I learned so much and met so many amazing people. I met a few dear people that I have been friends with for almost 20 years so I am grateful I was able to start my career there.

Cons

Once I became a band 30, an analyst, no more leave right at 8 hrs and not worry about work. Sometimes worked 50-55 hours a week. Working at home at night and on weekends. When we had product launches, sometimes had to go into the office at midnight and stay until the wee hours of the morning or be on calls all night. It was exhausting but it was your job and expected of you.

3.0
Nov 25, 2015

American Express

Recommend
CEO approval
Business Outlook

Pros

Challenging and interesting problems. Large majority of people are collaborative team players. Smart peers. Career moves through different groups are encouraged. Strength of brand and reputation. Company is self-aware on attention to people/talent/work-life balance - questionable on whether awareness has driven change.

Cons

Extremely consensus-driven & matrixed. Lots of churn for little forward motion. For a company based on information (underwriting, consumer/merchant demographics, transaction information, etc.), data is extremely hard to access and users have low levels of fluency. Probably still overstaffed by 20%.

4.0
Nov 17, 2015

Executive Assistant

Recommend
CEO approval
Business Outlook

Pros

Good benefits, diversity amongst staff, good work/life balance.

Cons

They are always reorganizing the company which leave many experienced loyal employees looking for work.

Viewing 511 - 513 of 18,655 Reviews

Glassdoor has 22,014 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.