American Express reviews

4.1

82% would recommend to a friend

(18,642 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,642 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

I worked at the American Express Desert Ridge facility (North Phoenix). This facility is immaculate and full of conveniences. The location is surrounded by expanses of empty land, so if you want to leave for lunch, you have to get in your car. That being said, each of the three buildings have some type of store or cafe, and there are vending machines in every break room on every floor. I felt lucky to be working there when I would walk in the building. In addition to having great facility, the culture at this location is really interesting, and varies from team to team, department to department. People talk freely, and collaboration is easy to accomplish. I happened to have excellent leaders above me, who valued work-life balance, and took a practical approach to the logistics of accomplishing task.

Cons

While I was working there, parking was a nightmare. I have heard that a parking structure has been/is being erected, but I can't speak to its efficacy. Another con is privacy. The facility is mostly open floor plan, long tables with low partitions and mounted monitors. Seats were not assigned, and reserving your seat was a very frustrating task for some. This issue caused major problems on a social level.

1.0
Sep 17, 2018

Barely Legal Practices

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people you work with are nice Saying you worked for Amex goes a long way Youll do well in the company if youre happy to trample on everyone else on the way up

Cons

In an attempt to save money amex have outsourced A LOT of their employees to Manilla/India. This has caused job layoffs in Brighton and animosity with the Brighton employees as not only do they not feel their jobs are secure, but the training of these people abroad is not adequate so we ended up taking the hit from everything. Amex pays staff below the market average for wages across the board, unless you earn commission (which theyve even cut back on massively from customer services) I have seen staff treated illegally and refused requests to see the occupational health dr because they werent believed, they ended up coming to work when they were unwell for fear of punishment Big pay differences for people doing the same job You are VERY disposable to them. I saw someone lose their job as there was 'no need for it', only for someone else to come into the role a few months later Youre expected to give up all your free time for amex

4.0
Sep 3, 2018

Very Good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a lot of under mgt growth available at AXP. As a technical person you can do great things, learn new technologies, get real hands on practical experience. This is a great place to groom your skills, grow your wings, and learn what you want in your career. AXP is always looking for fresh talent to fill roles in the private cloud space and in sourcing support.

Cons

Once you get to a leadership role the rapid development and progress halts. There is a very strict type of person that gets to go much further then Director or VP level at AXP. The CIO and EVP are hand-in-hand the organization setters and is their way or the highway. There has been lots of attrition since these two joined the company and they have been 'cleaning house'. Most leaders can't stand them, some respect them, some 'respect' them out of fear as they wait for their options to vest. There has been a massive talent drain from AXP in the past few years and many that have left have been much more successful at other companies. I have seen Directors go to SVPs at other banks in just a few years. That is a signal of how much talent suppression goes on at AXP and many realize to get promoted or to succeed they need to leave.

Viewing 457 - 459 of 18,642 Reviews

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