American Express reviews

There are abusive people in power/leadership and there’s nothing you can do. If you report them, they won’t lose their job but they will try to get back at you if you go to HR **example of abusive leadership: a TL trying to make me quit when I was pregnant by playing mind games but also saying things like “you know this job is your only option. No one would ever hire a pregnant lady. Now you’re crying? You cry all the time so I have no empathy for you.” I also know of men in leadership who have touched women inappropriately, specifically platinum TLs. Favoritism is extreme: if you are friends with your leader, you actually don’t have to do any work, AND you’ll get promotions! If you are not friends (seemingly because you’re a different race than all the leaders & favorites) your work will be nit picked constantly.

Working weekends, holidays. Raises don't happen. Blame the agent for every error and company takes no initiative to fix the issues. No in house/regional back office support. No one takes responsibility for anything. Computer systems are always crashing and sending simuls. Ticketing in India will let things sit and let fares expire and then you have to call the customer and tell them your previous quote was false. They care about shareholders, not employees. Constantly hiring because they can't keep anyone.