American Express reviews

4.1

82% would recommend to a friend

(18,642 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,642 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Aug 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Provided well structured training.

Cons

Very much boys culture and not enough diversity and inclusion. Focus highly on share holders rather than customers' satisfaction and staffs morale. Skills migration offshore placed heaps of unemployment without solid supports.

3.0
Aug 5, 2018

Customers care professional

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and bonus clean environment

Cons

Lots of stress, unrealistic metric criteria

1.0
Aug 5, 2018

Do not work here!!!

Recommend
CEO approval
Business Outlook

Pros

Overtime Incentive Amazing co-workers Free hotel stays

Cons

Stressful environment Unfair and unrealistic statistics and metrics The use of the "Recommend to Friend (RTF)" system to measure performance Blame assignment for issues beyond your control Constant change in policies - hard to keep up!

Viewing 460 - 462 of 18,642 Reviews

Glassdoor has 22,000 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.