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      American Express

      Engaged Employer

      American Express reviews

      4.1

      82% would recommend to a friend

      (18,641 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,641 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      19K reviews
      3.0
      Mar 11, 2019

      Ageist corporate culture lagging behind competitors. Can be toxic work environment as a result.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stability and regular 9 to 5

      Cons

      Yes, it’s a good company to work for in general. But you are categorized into a corporate hierarchy based on age and not merit. For new talent - corporate culture is stale and you deal with a lot of incompetent people that have been here for years but are not qualified to lead. If you’re in tech - don’t come here: they are ages behind agility. In general, company needs to up-skill. Company is not welcoming to younger talent that comes very much prepared through school/outside experience. You start from the bottom here and work yourself up in 10 years. Expect a lot and I mean a lot of bad directors and leaders.

      5.0
      Feb 20, 2019

      Amazing Place to Work with Amazing Benefits

      Senior analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. The culture here is absolutely incredible. I love working for a company where I am encouraged to be authentic and myself. 2. I love the people I work with, they are all intelligent in their own ways and the company respects different ideas from different people 3. Diversity is a core concept as well as empowering minorities and people who might not have had a voice in the business world 20 years ago. 4. The benefits are incredible and are available when you start on day 1. 5. The pay is competitive and makes me feel valued. I get constant feedback and am able to search and see any salay within the company for any position in general. 6. There is TONS of opportunity for growth. As someone who joined the company as a Platinum Customer Care professional 5 years ago, I've been able to attain several different positions based on the internal hiring process. 7. Senior leadership is absolutely amazing. I love working for the senior leaders and hope to become one myself one day. 8. Work/life balance is very nice here. They are very understand when you have emergencies and depending on your position, they can allow you to work from home when needed. 9. The CEO is also absolutely amazing. Steve has such a healthy vision for where he wants the company to be from an employee standpoint and I hope that he continues to do a wonderful job as our CEO.

      Cons

      1. Technologies is this weird and foreign world that we don't really understand. We want things fixed and are told we can't because of budget/prioritization but then we prioritize some....interesting...initiatives. 2. I wish things got done faster. Everyone can agree that we need to change something but then we have to get all these approvals and go through different streams in order to achieve something that should take a week or less to do. 3. They need to do a better job of listening to their employees when several complaints are made about a particular individual if they are harassing their fellow employees.

      4.0
      Dec 20, 2018

      Director Strategic Planning

      Strategic planning, director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great brand that looks after its employees. The company provides opportunities for growth and to move across the world.

      Cons

      Can be very bureaucratic, and decision making is slow. Constant re-organisations make it difficult to gain momentum.

      Viewing 451 - 453 of 18,641 Reviews
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