Does American Express pay their employees well?

According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

How satisfied are employees working at American Express?

81% of American Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Express 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at American Express?

Analyst (564) , Manager (540) , Software Engineer (504) , Director (491) , Business Analyst (438) , Customer Care Professional (436) , Customer Service Representative (415) , Senior Manager (390) , Senior Analyst (290) , Travel Consultant (288) , Assistant Manager (221) , Project Manager (220) , Team Leader (189) , Product Manager (179) , Financial Analyst (155)

What are the pros of working at American Express according to real employee reviews?

"There are always people and teams you can get along with and have a good work/life balance." ((in 2643 reviews)); "The benefits are great and the array of what you are eligible for is impressive." ((in 1548 reviews)); "Most of the people are great; I built great friendships with a lot of the people there." ((in 1014 reviews)); "Pay was good and laid back work" ((in 753 reviews)); "Privileged for being part of Amex which 'had' good work culture once upon a time." ((in 640 reviews))

What are the cons of working at American Express according to real employee reviews?

"Base salary was low but once commission kicked in it was well worth the wait." ((in 489 reviews)); "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" ((in 440 reviews)); "So if your team manager is good then you are good and if you get a bad manager then life is hell." ((in 209 reviews)); "Limited growth opportunities and learning" ((in 115 reviews)); "too much office politics leads to too many incompetent employees that bypass company policies." ((in 87 reviews))

What are employees saying about American Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Express layoffs and their outlook for job security at American Express in 2026.

What are the top reviewed American Express locations?

Rueil-Malmaison , Paris , Lyon , Eu , Nantes , Nice , Biot

American Express reviews

4.1

81% would recommend to a friend

(18,635 total reviews)

Stephen J Squeri

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

American Express has an employee rating of 4.1 out of 5 stars, based on 18,635 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews

3.0

Sep 25, 2023

Hybrid work environment not beneficial

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

1. Work ethics 2. WFH setup post pandemic was great 3. Few co workers

Cons

1. Virtual environment turned into hybrid which sucks for migrant workers 2. Politics in team 3. Job is completely target based like no of cases processed in hour which affects mental health 4. Every policy they make is to kill mental peace of employees. 5. Food in food court is preety bad/ bland List goes on

3.0

Sep 19, 2023

Great company, very cliquey

Senior marketing analyst

Recommend

CEO approval

Business Outlook

Pros

- Clean "Closed loop" data: Really great to work with good quality data for successful campaigns - No compromise on Brand image and quality of work is the best in the industry - Truly customer focused company: Makes working on projects fun and meaningful - Work environment is extremely professional, and a lot of opportunities for mentorship

Cons

- Teams have lots of cliques, if you're not part of one, you are not on the growth track - Very hierarchical, employees are micro-managed - Non-competitive pay (had loads of retention issues) - Pay increases are very slim if any at all - Very political, open conversations between colleagues around pay and growth are discouraged. Grading system between same band employees can be unfair at times, often rewarding someone who is on a prority project vs someone who truly deserves the recognition.

3.0

Sep 12, 2023

Job Was a Joke

Centurion membership manager

Recommend

CEO approval

Business Outlook

Pros

If you work in travel lifestyle you could receive a two night stay at an amex fine hotel. You were also able to work virtually

Cons

The CMM role was basically a customer service rep. You were asked to deliver on unreasonable promises to high caliber clients while making Pennies. Management is so far removed from reality and management appeared nice but didn’t really value good employees.

Viewing 406 - 408 of 18,635 Reviews

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