American Express reviews

1. Shift Patterns are very bad, flexibility not as advertised, destroys social life, family life and outside interests. All played down on recruitment. 2. Team Leaders are negative, condescending, inefficient and picky. They disappear whenever an escalated issue comes up. 3. Review points system so unfair, you get bad reviews for other people's work. 4. Way too obsessed with phone stats: break times, log on, log off, lunches are very rigid and any deviation affects your stats and progress in company. 4. Good work is underplayed whole small errors are highlighted, massive imbalance. Only TWO out of TWENTY who started on same training team as me were still there after 9 months! = That says it all.

American Express made leadership changes in 2021 who came in and completely destroyed the culture and the trust of the employees, upwards of 50% of the team left to a direct competitor as leadership removed incentive payments and changed commission structures giving people 50% pay cuts with 24 hours warning, there has been a mass exodus to the same competitor and despite the efforts of middle management the suggested changes to try to retain staff were ignored.