American Express reviews

4.1

81% would recommend to a friend

(18,635 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,635 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Dec 28, 2023

Luck of the draw

Recommend
CEO approval
Business Outlook

Pros

Remote opportunities, equipment provided, flexible shifts

Cons

The company unfortunately hires supervisors with little to no experience in travel. Your success is also based on your luck in being assigned to a competent team and you must constantly gather evidence to prove you followed company policy because of an error comes up you will be blamed if it was your fault or not.

1.0
Nov 6, 2023

awful

Recommend
CEO approval
Business Outlook

Pros

The only pro at the time was working from home.

Cons

Many. They are extremely strict and they do not have good trainers. If you complain about any manager or their demeanor the one that will be fired is you and reprimanded it. Its like horrible in there and you must DO everything how they say. They record you and embarrass you in front of your other co workers. They run through the training and expect you to know things right away. I would NEVER WORK FOR THEM AGAIN.

3.0
Oct 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Amex is a great company to work for.

Cons

This department is a mess, everyone above you started 3 months before you. You feel like you have zero support. they had a 75% drop rate from my graduating class of Travel Consultants.

Viewing 400 - 402 of 18,635 Reviews

Glassdoor has 21,993 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.