I applied online. The process took 1 week. I interviewed at Lush (Bristol, Angleterre) in Jun 2025
Interview
Group interview. Made face masks, played with bubbles and practiced massaging other interviewers. Met nice people, and all the workers were really sweet. I didn't get the job but it was a lovely experience.
Interview questions [1]
Question 1
Massage your partner (practical). Then they observed how you interacted.
Informal, asked about previous experience and why I wanted to work there and what I knew about lush already. What customer service meant to me, how I would handle a stressful situation
The process took 1 day. I interviewed at Lush (Poole, Angleterre) in Jul 2021
Interview
The interview was immediately followed by a trial shift. The trial shift was at their busiest hour and focused on how well you could sell to customers. There was a huge focus on selling and some customers didn't like this.
Interview questions [1]
Question 1
What is your experience working in customer service?